Perk · 2 months ago
Corporate Travel Agent - GDS
Chicago, Illinois, United States
Full-time
Onsite
Mid Level
$50K/yr - $59K/yrPerk is an intelligent platform for travel and spend management, dedicated to transforming how businesses operate. The role of Travel Support Agent involves assisting B2B customers with their travel needs using GDS expertise, ensuring high customer satisfaction and retention.
Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency
Responsibilities
Work in Amadeus to support our B2B customers in their Business Travels
Liaise with suppliers and partners to resolve booking issues
Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough
Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
Document and share customer feedback to help refine service delivery
Support the team in achieving retention and satisfaction goals specific to the NAM market
Help define and establish best practices together with the rest of the team in sales, operations and customer care
Stay up-to-date with new features and product launches in TravelPerk - there are lots, so be prepared for some serious innovation!
Qualification
Required
Excellent English, spoken and written
Familiarity with North American business culture and customer expectations
Proven experience in working with Amadeus (or equivalent) GDS Cars, Hotels and Trains
Proven experience in working with Amadeus (or equivalent) GDS flights, another GDS will be a plus
A proven background working in the business travel industry
Proven experience going above and beyond to provide an amazing service to help customers
Independent and autonomous. You don't need hand-holding to get things done
Good prioritization and focus skills
Empathy - understand what our customers need
Smart, fast learner and tech-savvy
Flexible and able to adapt to constant changes with a positive mindset
You are open to receiving and giving constructive feedback
You want to learn - we have a 7-Star management team to mentor you!
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains
Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and don't get lost in less important ideas that are floating around
You LOVE Travel!
Benefits
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
Subscription to Wellhub, the gym benefit.
Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
Global presence and hybrid working style
Unforgettable TravelPerk events, including travel to one of our hubs
Learning and professional development opportunities
Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
Exponential growth opportunities
16 paid hours per year to volunteer for a cause of your choice.
"Work from anywhere" allowance of 20 working days per year.
Company
Perk
The intelligent platform for travel and spend.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$865.52MKey Investors
SoftBank Vision FundKinnevikGreyhound Capital
2025-01-27Series E· $200M
2024-06-18Debt Financing· $134.23M
2024-01-23Series D· $104M
Leadership Team
Robin Smith
Chief Technology Officer
Jean-Christophe Taunay-Bucalo
President and COO
Recent News
capital-riesgo.es
2026-01-16
Silicon Republic
2025-10-18
2025-10-10
Company data provided by crunchbase