Calculated Hire · 3 weeks ago
Customer Care Advocate
Columbus, OH
Contract
Hybrid
Entry Level
$17/hr - $17/hr
2+ years expCalculated Hire is a staffing agency focused on IT hiring and recruiting. They are seeking a Customer Care Advocate to provide excellent customer service, assess patient needs, and coordinate outpatient appointments across multiple specialties.
Recruiting
Responsibilities
Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications
Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing
Work with callers to resolve complex problems by gaining understanding of large-scale operational processes
Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences
Utilize software systems to facilitate patient interactions
Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient
Help promote a culture of positivity and teamwork across your team
Qualification
Required
High school diploma or equivalent required
Two years of customer service experience over the phone or in person
Passion for providing excellent customer service
High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in
High proficiency with technology and using multiple computer-based systems with ability to learn new programs
Company
Calculated Hire
Calculated Hire is a Staff Augmentation Entry Level Hiring Solutions Managed Services, Accounting Finance, Compliance Marketing, etc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase