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CSC · 1 week ago

Associate Client Service Representative

Sacramento, CA

Full-time

Onsite

Mid, Senior Level

$35K/yr - $53K/yr

5+ years exp

CSC is a global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. The Associate Client Service Representative will work directly with customers to provide solutions and deliver exceptional service, while also managing customer portfolios and processing legal documents.

ConsultingLegal

No H1B

Responsibilities

Build relationships with our clients to better understand their unique needs and concerns

Research, analyze, review, and process legal documents

Fulfill requests and answer questions for internal and external customers via phone or electronically

Provide excellent customer service to both internal and external clients

Manage customer portfolios and organize workflow to meet customers’ time frames and demands

Data entry of client information, electronic filing, and retrieval of documents

Navigate between multiple databases quickly and accurately

Recommend process improvements where applicable

Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Qualification

Customer service experienceMS Office proficiencySalesforce experienceResearch skillsMultitasking abilityProblem-solving skillsAttention to detailTime-management skillsVerbal communicationWritten communication

Required

At least 5 years of experience working in a business to business customer service or administrative capacity

Energetic self-starter who thrives in a fast-paced, team-oriented environment

Attention to detail and accuracy

Strong research skills

Strong prioritization and time-management skills

Flexibility and agility, with the ability to multitask

Problem-solving skills

Strong computer skills and proficiency in MS Office, Word, and Excel

Excellent verbal and written communication skills

Candidates for this position must be eligible to work without sponsorship

Preferred

Salesforce experience a plus

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

Range of support to colleagues with disabilities

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899

Wilmington, Delaware, USA

5001-10000 employees