OneMain Financial · 4 hours ago
Associate Director –Customer Engagement Analytics
DC-Baltimore Area
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
7+ years expOneMain Financial is the leader in offering nonprime customers responsible access to credit, dedicated to improving the financial well-being of hardworking Americans. They are seeking an Associate Director of Customer Engagement Analytics to manage a team of analysts and develop effective engagement strategies based on customer insights.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Own and develop all aspects of Payments engagement monitoring/reporting and insights on payment behavior
Own and develop journey analytics that enables continuous optimization of customer payment journey
Own Experimentation agenda towards improving payment success rate
Own and develop payments analytics/strategy that helps in driving collection KPIs
Partner with Product, Engineering and Treasury teams to develop and drive new payment strategies
Own and drive all level dashboard development across all the engagement and servicing aspects
Develop analytical tools and frameworks to drive test design and post-test analytics, supported by statistical significance calculations, KPI dashboards and data visualization tools
Manage 1-2 analysts and influence a team of 5+ high-performing analysts
Qualification
Required
Bachelor's Degree in a quantitative discipline, such as Engineering, Statistics, Economics, Data Analytics or Computer Science
MBA, or an equivalent combination of education and professional experience is strongly preferred
7+ years of analytical experience in digital servicing/marketing space
2+ years of experience managing analysts; proven ability to build and incentivize high-performing analytical teams
Advanced Excel skills required; proficiency with SQL required SAS and/or Python a plus
Experience leveraging digital analytics and data visualization tools
Strong cross-functional communication and influencing skills, including experience presenting to and getting buy-in on strategy from senior executives
Preferred
Lending or consumer finance industry experience
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
H1B Sponsorship
OneMain Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2025-11-08
2025-10-29
Company data provided by crunchbase