Paradies Lagardère · 1 day ago
Vino Volo - Wine Bar Server (Food and Beverage Associate) - Austin Bergstrom International Airport
Austin, TX
Full-time
Onsite
Entry Level
1+ years expParadies Lagardère is a hospitality company that operates Vino Volo, a wine bar located at Austin Bergstrom International Airport. The Wine Bar Server is responsible for providing exceptional customer service and wine expertise, creating memorable experiences for guests while promoting wine and food pairings. This role requires a passion for guest service and a commitment to upholding the company's service standards.
Hospitality
Responsibilities
Must love and take care of guests!
Must have a passion for guest service
Exceed First Class Service standards and behavior with every guest, business partner, and peers
Treat guest and peers in accordance with the core values of the company
Warmly greet and acknowledge guests promptly
Present the menu, answers questions, and makes suggestions regarding wine, food, and service
Engage with guests in a friendly and professional manner. Create a lasting first and last impression
Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
Actively up-sell guests on food, wine and merchandise in order to enhance their experience
Totals bill accurately and accept payment following established guidelines
Process all point-of-sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures
Know all specials and back-bar offerings
Build guest loyalty and enhance selling skills through the use of available training materials
Works together with fellow employees and management to ensure that all guests have the best experience possible
Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff
As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand
Maintain a clean organized work environment
Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation
Responds appropriately to guest concerns
Complete all side work duties which may include sweeping and mopping
Enthusiastically supports decisions once they have been made by management
Maintain current adult beverage certification. Ensure responsible service of alcohol
Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety
Other duties as assigned
Qualification
Required
Must love and take care of guests!
Must have a passion for guest service
Exceed First Class Service standards and behavior with every guest, business partner, and peers
Treat guest and peers in accordance with the core values of the company
Warmly greet and acknowledge guests promptly
Present the menu, answers questions, and makes suggestions regarding wine, food, and service
Engage with guests in a friendly and professional manner. Create a lasting first and last impression
Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
Actively up-sell guests on food, wine and merchandise in order to enhance their experience
Totals bill accurately and accept payment following established guidelines
Process all point-of-sale transactions in a quick, efficient manner while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures
Know all specials and back-bar offerings
Build guest loyalty and enhance selling skills through the use of available training materials
Works together with fellow employees and management to ensure that all guests have the best experience possible
Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff
As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand
Maintain a clean organized work environment
Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation
Responds appropriately to guest concerns
Complete all side work duties which may include sweeping and mopping
Enthusiastically supports decisions once they have been made by management
Maintain current adult beverage certification. Ensure responsible service of alcohol
Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety
High school diploma or equivalent required; two-year college degree is favored
Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry
All applicants must be 21 years of Age
Skilled at and enjoys delivering excellent customer service
Enthusiasm for wines and a desire to learn more about wines
Highly responsible and reliable
Serve Safe certification for alcohol and food handling
Experienced with and proficient in using retail point-of-sale systems
Successfully passing required TSA screening and background check
21 years of age or older (must be able to taste and evaluate product)
Ability to communicate in English effectively, both orally and in writing
Able to work overtime or late into the evening in the event of flight delays
Able to carry and balance a flight of wine
Able to push, pull, lift and/or carry up to 50 pounds
Preferred
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Company
Paradies Lagardère
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gregg Paradies
President and CEO
John Jamison
EVP and Chief Financial Officer
Company data provided by crunchbase