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Adelante Healthcare · 3 weeks ago

WIC Outreach/Retention Supervisor

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

3+ years exp

Adelante Healthcare is a community-focused organization dedicated to providing quality healthcare services. The WIC Outreach/Retention Supervisor is responsible for planning, implementing, and evaluating outreach activities for the WIC program, while managing a team of specialists and ensuring participant retention.

Health CareHospitalNon Profit

Responsibilities

Provide orientation and training for remote staff. Provide staffing for vacant positions as needed. When no other coverage is available, provide personal coverage

Assign work tasks, assure coverage for breaks, meals, meeting, absences, and coordinate vacation scheduling

Develop, implement, and monitor outreach efforts as per AZ WIC policy and procedures

Establish and develop relationships with local businesses, apartment complexes, churches, resource centers, service clubs, nonprofits, etc. in the assigned communities

Attend community events, classes and presentations as needed to engage with the target population to build trust and encourage engagement

Prepare and/or reproduce reports, forms, correspondence, and other material as generated by leadership

Collaborate and work in partnership internally with Adelante Marketing team

Document outreach and retention activities on a timely manner, uses data to help with internal process

Explain the WIC program, the eligible population, income qualifications, and services provided such as referrals to Adelante Healthcare, nutrition education, community resources, nutritious foods, and breastfeeding

Plan and implement WIC outreach and promotion programs using evidence-based recommendations; formulates measurable program outcomes and selects strategies

Analyze available data to assess community needs and identify opportunities for targeted WIC outreach through partnerships and events

Partner with local healthcare providers to promote WIC referrals and facilitate programmatic information sharing

Develop and facilitate relationships among community agencies; organizes in-service training programs and provides presentations for healthcare providers, community service agencies, and other interested personnel

Coordinate planning, implementation, and evaluation of outreach events to build WIC presence and improve WIC’s reputation in the community

Evaluate the effectiveness of outreach; develops plans to assess achievement of goals and objectives; monitors success through evaluations; establishes various methods for distribution of promotional materials

Communicate program and partnership needs, concerns, and resources to WIC administration

Maintain a working relationship with the KCHD Communications team to select best methods and media to implement program outreach plans, coordinating messaging with media, radio, television, newspaper; designs and prepares brochures, bulletins, and news releases; plans and prepares materials for special projects

Serve as a resource person for the WIC office; analyzes requests for information; serves as a contact on public health concerns to staff, community, professional, faith-based, training, and civic groups

Qualification

Nutrition program supportStaff supervisionBilingual (Spanish/English)Community engagementOrganizational skillsCultural competencyData analysisInterpersonal skills

Required

High school diploma or GED from an accredited institution

Strong familiarity with the Valley

Knowledge and experience in working with people of various cultures and social status

Exceptional interpersonal skills and a love for interacting with people

Demonstrated strong organizational skills and ability to prioritize and multi-task

Ability to work some evenings and weekends

Valid AZ driver's license and current insurance

Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

Preferred

Bilingual (Spanish/English)

Four (4) year college degree in Nutrition or Education AND three (3) years' experience in clinical or community nutrition program support, including greater than two (2) years' experience in staff supervision