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We Are Sharing Hope SC · 1 day ago

IT Manager

North Charleston, SC

Full-time

Onsite

Senior Level

5+ years exp

We Are Sharing Hope SC is seeking an IT Manager to oversee the IT department and ensure all technology systems are operating efficiently. The role involves managing the IT team, improving organizational IT systems, and delivering excellent customer service while aligning IT strategies with business objectives.

Health CareNon Profit

Responsibilities

Manage and mentor the IT team, conduct performance reviews, and provide ongoing training and development

Foster a collaborative and innovative work environment

Provides assistance with process improvement where IT infrastructure is integral to the improvement. Monitor and participate in the compilation of OPO quality measures

Oversee the installation, configuration, and maintenance of hardware, software, and network systems. Manage server and network infrastructure, including backups and disaster recovery solutions

Responsible for the security, integrity, and quality of the IT infrastructure. Ensure system availability, training, documentation of systems, and protection of all IT assets

Safeguards the organization through managing the security of the organization's systems including, but not exclusive of management of firewalls, virus software, systems patches, password maintenance and documentation, and security audits

Plan and execute IT projects, including system upgrades, software implementations, and infrastructure improvements. Develop project timelines, allocate resources, and monitor progress to ensure timely completion

Create and maintain appropriate vendor/consultant relationships. Negotiate and engage with vendors and leverage Service Level Agreements (SLAs) to improve quality and cost effectiveness of vendor services, while monitoring vendor performance and metrics

Provide high-level support for complex technical issues and escalations. Establish and maintain IT support processes to address user needs effectively

Develop and implement IT strategies aligned with the company’s business objectives. Evaluate emerging technologies and make recommendations for adoption or upgrades

Establish and maintain IT specific procedures, policies, standards that protect the organization’s data and systems which support the company's goals

Ensures integration and utilization of external systems and agencies in the OPO and Tissue industry per company strategic and business direction (such as government/regulatory, hospitals, organizations, and agencies.)

Develop and maintain an inventory plan and system to track, rotate and replace equipment

Drives education efforts to support company's respect for and use of technology

Other duties as assigned

Qualification

IT infrastructure managementProject managementTeam managementSecurity managementAnalytical skillsCommunication skillsCustomer serviceIT service managementInterpersonal skillsProblem-solving

Required

Bachelor's Degree in Information Technology, Computer Science, or a related field required

Minimum 5 years of direct or supervisory experience with infrastructure support including virtualization, networks, servers, desktops, printers, database management, telephone integration, security and helpdesk

Experience managing IT teams and handling complex IT environments

An equivalent combination of education and experience

Strong leadership and team management abilities

Excellent problem-solving and analytical skills

Proficiency in project management and IT service management methodologies

Effective communication and interpersonal skills