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LHC Group · 1 day ago

Financial Intake Specialist

Louisville, KY

Full-time

Onsite

Entry Level

1+ years exp

LHC Group is a preferred post-acute care partner for hospitals, physicians, and families nationwide. They are seeking a Financial Intake Specialist who will verify insurance eligibility, communicate patient benefits, and serve as a liaison between the branch location and the payer.

Health CareHome Health CareMedical

Responsibilities

Verifies insurance eligibility and benefits of prospects/ referrals and determines LHC rate requirements as it relates to in or out of network coverage on a daily basis in an accurate and timely manner

Communicates patient benefits in a timely manner using the appropriate legacy system and associated software application as found in patient notes, tasks, workflow, email and or phone calls with our agencies

Documents and forwards patient deductible, out-of-pocket expense, life time maximum, home health or hospice days, and patient responsibility to agency in an accurate and timely manner

Reviews and replies to branch location’s urgent requests in a timely and accurate manner

Initiates one time letters of agreement (LOAs) and negotiates rates as dictated by established policies and procedures in a timely manner

Obtains all authorization as needed from payer for services ordered/requested in a timely manner

Documents specific details related to the authorization including effective and end dates using the appropriate legacy system and associated software application via patient notes, authorizations, tasks, workflow, phone calls and/or email

Serves as a liaison between the branch location and the payer on a regular basis

Coordinates and communicates with the branch location regarding any changes or updates from the payer in a timely manner

Manages work assignment to ensure all tasks and coordination notes are completed in a timely manner

Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner

Problem solves independently before referring issues to the Supervisor/Manager for resolution

Performs eligibility and or similar, comparable, or related duties as may be required or assigned

Qualification

Insurance verificationAuthorization experienceRevenue cycle experienceCommunicationOrganizational skillsAnalytical skillsIndependent thinkerBasic PC skillsMathematical aptitudeDetail oriented