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Troon · 2 hours ago

Member Relations Director

Bridgewater, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

$50K/yr - $60K/yr

4+ years exp

Troon is a company focused on enhancing the experience at Raritan Valley Country Club. They are seeking a Member Relations Director to develop marketing strategies, manage member communication, and ensure a positive member experience.

Hospitality

Responsibilities

Develops and executes marketing tactics and strategy that enhances the awareness of the Raritan Valley Country Club brand and communicates the story and ongoing execution of the Sales & Marketing Plan working collaboratively with onsite club management and Troon Corporate team

Drives the content development and facilitates production of all membership related materials, including but not limited to prospecting, onboarding and retention efforts

Serves as a point of contact for member and prospective member questions with accuracy and efficiency

Maintains electronic member and prospective member databases and hard files

Enters data from membership application to member database, maintains addendums & payments

Processes request for membership changes – upgrades, downgrades & resignations

Issues new and replacement membership cards

Assists in coordination of quarterly new member mixers

Assists with execution of the Club Communication Plan working hand in hand with the Communications Director

Engaged with the Raritan Valley Country Club website platform in the following capacities:

Powers Event Inserts on the main homepage and segmented pages

Coordinates, edits and sends email communications on behalf of Club Departments

Coordinates content collection and lead point on the website functionality and performance

Contributes to the overall success of the club and community by consistently interacting with members, coworkers, and management with a positive attitude and focus on culture of hospitality, leadership and mutual respect

Qualification

Marketing strategyMembership managementMicrosoft OfficeClub system softwareCommunication skillsOrganizational skillsTeam player

Required

Minimum of four years' experience in a related field

Microsoft Office (Word, Excel, Outlook, PowerPoint and Publisher)

Excellent oral and written communication skills

Positive attitude, professional manner and appearance in all situations

Strong organizational skills: time management, attention to detail, ability to self-start

Able to multi-task and produce high-quality results

Team player: ability to work cooperatively with other departments, committees and boards to attain club goals

Preferred

Bachelor's Degree in Marketing, Public Relations, Communications or hospitality preferred

Country Club experience preferred

Familiarity with Club system software such as Jonas is preferred

Benefits

Medical Plans

Prescription Plan

Critical Illness Insurance

Accident Injury Insurance

Hospital Care Insurance

Dental Insurance

Vision Insurance

Wellness Support

Health Savings Account

Flexible Spending Accounts

Basic Life and AD&D Insurance

Voluntary Short-Term Disability Insurance

Identity Theft Insurance

Employee Assistance & Wellness Support Program

401(k)

Pet Insurance

Legal Services

Holiday Pay

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees