Front Porch Communities & Services · 10 hours ago
Emerging Technology Operations Manager
Glendale, CA
Full-time
Onsite
Senior Level
$162K/yr - $175K/yr
5+ years expFront Porch Communities & Services is seeking an Emerging Technology Operations Manager to oversee a team of project managers and their technology initiatives. The role involves ensuring efficient delivery of solutions, maintaining customer satisfaction, and managing day-to-day operations of the Emerging Technology team.
CommunitiesConsultingHealth Care
Hiring Manager
AMY KARAMANUKYAN
Responsibilities
Assist in design and, upon approval, execute a long-term technology roadmap that aligns the organization’s mission, goals and values
Manage the day-to-day operations of the Emerging Technology team, overseeing their collective projects to ensure customer satisfaction and alignment with strategic objectives by translating strategic objectives into actionable project plans, managing schedules, and cultivating a high-performing team
Provide detailed project updates, timelines, resource coordination, and guidance to team members, and escalate significant issues with proposed solutions as appropriate
Maintain robust cybersecurity protocols and ensure compliance with data privacy regulations for all emerging technology initiatives
Supervise the provision of Tier 3 support for operationalized solutions and in-service the Technical Operations Tier 1 and Tier 2 teams for support and maintenance to ensure effective customer support
Ensure effective backup, disaster recovery, and business continuity plans are in place and regularly reviewed and maintained
Oversee the team's responsibilities in analyzing requirements, researching solutions, supporting the Request For Proposal (RFP)/selection processes, and developing, implementing, and documenting technical solutions ensuring all deliverables meet ETECH (needs to be defined before acronym is used) standards of quality and integrity
Collaborate cross-functionally with business leaders, internal experts, external vendors and other IT teams to integrate knowledge and ensure solutions meet project requirements and Service Level Agreements (SLAs)
Frequent travel (approximately 30%-40%) may be required within California to Front Porch locations to support in-person implementation, training, and services as needed by the team
Perform all other related duties as assigned
Qualification
Required
Bachelor's Degree in Business, Computer Science, Computer Systems Technology, Engineering, or Information Systems or Associates Degree/Two years of College plus two years of related work experience or Four years of related work experience
5+ years experience in management position
Proven success in implementing initiatives, systems and/or applications across multiple locations
Preferred
Master's Degree in Business, Computer Science, Computer Systems Technology, Engineering, or Information Systems
Company
Front Porch Communities & Services
Front Porch is a dynamic not-for-profit organization, dedicated to empowering individuals to live connected and fulfilled lives through community and innovation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Armine Eganian
Human Resources Business Partner
George Akopyan
Chief Human Resources Officer
Recent News
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