Apply on Employer Site

Walmart Canada · 6 months ago

Senior Manager, Business Operations eCommerce

San Bruno, CA

Full-time

Onsite

Senior Level

$90K/yr - $180K/yr

7+ years exp

Walmart Canada is seeking a Senior Manager of Business Operations eCommerce who will play a critical role in shaping the success of their seller community. The role involves defining and monitoring performance standards, driving continuous improvement through data analysis, and managing cross-functional teams to enhance seller performance and customer satisfaction.

DeliveryRetailShopping

Responsibilities

Develop and implement strategies to monitor, evaluate, and enhance seller performance, ensuring alignment with Performance Standards objectives

Lead a team responsible for the operational execution of seller performance programs, including performance monitoring, reporting, and improvement initiatives

Collaborate with cross-functional teams, including Product, Customer Service, and Data Analytics, to identify and address key drivers of seller performance

Provide feedback to the Performance Operations Strategy and Programs team based on metrics and KPIs to effectively measure seller performance and operational efficiency

Manage communication and relationships with key internal stakeholders, providing guidance to improve performance and compliance with platform standards

Drive continuous improvement by identifying operational inefficiencies and implementing solutions to optimize processes and enhance seller engagement

Stay informed of industry trends and best practices related to seller management and performance optimization

Build, maintain and own process to ensure Product Roadmap and initiatives are meeting the strategic direction and needs of Seller Performance, Health, and Trust

Qualification

Operations ManagementSeller Performance ManagementData AnalysisE-commerce OperationsStakeholder ManagementData Analysis ToolsLeadership SkillsProcess ImprovementIndustry Trends AwarenessCommunication SkillsInterpersonal SkillsProblem-Solving SkillsTeam Management

Required

Bachelor's degree in Business, Operations Management, or a related field

7-10 years of experience in operations management, with a focus on seller performance management or seller/vendor relations, preferably in an e-commerce or online Marketplace

Proven leadership skills with the ability to manage and motivate a high-performing team

Strong analytical and problem-solving skills, with the ability to drive decisions based on data

Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels

Deep understanding of e-commerce operations and marketplace dynamics

2 years' supervisory experience

Preferred

Master's degree or MBA

Experience with data analysis tools and software (e.g., Excel, SQL, Tableau)

Master's degree in Information Technology, Computer Science, or related area

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.