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Bodycote · 1 hour ago

Account Manager

Syracuse, NY

Full-time

Onsite

Mid, Senior Level

5+ years exp

Bodycote is the world’s largest provider of thermal processing services, employing highly skilled staff globally. The Account Manager will work under the Director of Sales to ensure customer specifications are met and develop strong relationships with key stakeholders.

AutomotiveEnergy EfficiencyIndustrialIndustrial EngineeringManufacturingMechanical EngineeringRenewable Energy

No H1B

U.S. Citizen Only

Hiring Manager

Meagan Boyer

Responsibilities

Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors

Conduct sales calls, receive and respond to phone inquiries from customers and potential customers

Conduct customer feedback interviews/surveys

Develop and deliver quotations and provide clarification of customer requirements

Partnering with employees at the plant level to monitor the progress of work to meet customer expectations

Project Management

Will have access to proprietary and third-party information necessary to the business, and as such will perform duties in an ethical and professional manner

Performs other tasks as assigned or dictated by the position

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism

Qualification

Sales experienceCustomer serviceProject managementHeat treatment knowledgeCommunication skillsJudgmentEthicsCustomer relationship managementProblem-solving skills

Required

This position must satisfy ITAR compliance requirements, therefore, candidates must be U.S. Citizens or Permanent Resident cardholders

Education – High school education or equivalent

Must demonstrate the ability to read, write, and communicate in the English language

Experience necessary –five years in sales, customer service, or related field

Demonstrate good judgment in fostering positive customer relationships

Ability to quote pricing, manage expectations for process and delivery

Exercise tact and the ability to partner with the customer to resolve issues

Problem-solving skills to meet customer expectations

Communication skills with employees at all levels are required to achieve the goal of exceptional customer service

Advocate for the quality of our products and services

At all times, conduct in accordance with Bodycote policies and procedures

Commitment to ethics in all interactions

Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, project tracking, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general heat treat processes, utilization, proper planning practices, and equipment capabilities

Must possess or acquire a working knowledge of heat treatment

Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual

Must be able to effectively cultivate and develop customers from diverse backgrounds, including small entrepreneurial businesses to large multinational corporations

Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment

Must be able to travel throughout the region, including overnight travel

Manual dexterity to perform data entry functions

Ability to bend, pull, stoop, and reach to perform functions

Ability to lift 35 lbs

May be exposed to heat, fumes, noise, and humidity, etc

Must have the cognitive and mental capacity to perform essential job functions

Must be able to communicate effectively orally and in writing

Visual acuity to read documents, computer screens, files, etc

Ability to hear in person and via phone