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MCI · 5 months ago

Full-Time Customer Service Representative

Dallas, TX

Full-time

Onsite

Entry Level

1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, providing Customer Experience (CX) and Business Process Outsourcing (BPO) solutions across various industries. They are seeking Customer Service Representatives to manage inbound inquiries, troubleshoot technical issues, and deliver exceptional customer experiences for both commercial and public sector clients.

Business Information Systems

Responsibilities

Manage inbound and outbound customer contacts in a courteous, professional, and timely manner

Listen actively to customer concerns, identify needs, and provide accurate solutions

Research internal systems to locate information; collaborate with other teams as needed

Accurately document and process claims, inquiries, and updates in company systems

Follow scripts, policies, and procedures while maintaining professionalism and empathy

Troubleshoot customer issues and strive for first-call resolution

Escalate unresolved or complex issues to the appropriate staff or managers

Protect customer confidentiality and handle sensitive data responsibly

Attend training sessions, stay updated on program changes, and maintain product knowledge

Meet attendance, reliability, and performance standards consistently

Qualification

Data entryMicrosoft Office SuiteEnglish communicationTyping speed 20+ WPMOrganizationMulti-taskingSelf-managementPunctualityProblem-solvingConflict resolutionInterpersonal skillsCustomer-first mindset

Required

18+ years old with a high school diploma or equivalent

Strong English communication skills (oral and written)

Typing speed of 20+ WPM with accuracy

Experience with data entry, Windows PC applications, and Microsoft Office Suite

Reliable wired high-speed internet (20 Mbps+ download)

Highly reliable, punctual, and motivated with a strong work ethic

Excellent organization, problem-solving, and conflict resolution skills

Customer-first mindset: empathetic, patient, and responsive

Ability to multi-task, self-manage, and stay focused in a fast-paced environment

Team-oriented with strong interpersonal skills

Preferred

1+ year of experience in customer service, tech support, inside sales, back-office support, chat, or administrative roles

Prior state or federal work experience

Previous contact center experience

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings: Secure your future with retirement savings programs, where available.

Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental Insurance: Accident and critical illness insurance

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.