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Universal Studios Hollywood · 2 hours ago

Manager Park Services Night Ops

Universal City, CA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

5+ years exp

NBCUniversal is one of the world's leading media and entertainment companies. We are seeking a dedicated and experienced Manager of Night Operations to lead our Custodial team in maintaining the cleanliness, sanitation, and safety of our Theme Park.

Location Based ServicesMusic

Responsibilities

Lead, mentor, and manage a diverse team of night shift janitorial supervisors and custodial staff

Conduct regular performance evaluations, provide feedback, and develop action plans for employee growth and improvement

Foster a positive work environment that encourages teamwork, efficiency, safety, and a strong customer service orientation

Setting work expectations and leadership standards Night Operations department

Lead workforce planning; reward and recognition; Team Member events

Oversee hiring, training, and developing of the Night Operations Team Members

Develop and implement nightly cleaning schedules to ensure all areas of the park are maintained to the highest standards of cleanliness and safety

Monitor and ensure compliance with health, safety, and sanitation regulations

Coordinate with day operations and maintenance teams to ensure seamless transition and continuity of services

Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships

Promote and enforce a culture of safety, ensuring all employees adhere to safety protocols and guidelines

Conduct regular safety training and drills to keep the team prepared for any emergencies

Investigate and report any safety incidents or hazards and implement corrective actions as necessary

Acts as crisis management including guests’ and employee Medical/Emergency situations

Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper usage

Oversee the maintenance and repair of janitorial equipment, coordinating with maintenance staff as necessary

Conduct regular inspections of park areas to ensure cleanliness and safety standards are met

Address and resolve any issues or complaints related to janitorial services promptly and effectively

Ensures that all overnight facility cleanliness standards are maintained

Develop and implement training programs for new hires and ongoing staff development, with a strong emphasis on safety protocols

Ensure all staff are trained in the use of cleaning chemicals and equipment, and in adherence to safety protocols

Prepare and manage the night operations budgets, including labor, supplies, and operational equipment

Maintain accurate records of schedules, inspections, maintenance, safety training, and inventory

Report on operational metrics and provide regular updates to senior management

Qualification

Operations ManagementSafety ManagementLeadershipJanitorial Management SoftwareHealthSafety RegulationsTeam BuildingMicrosoft Office SuiteCommunication SkillsOrganizational SkillsTime Management