NewGen Administrative Services · 2 weeks ago
IT Field Support Engineer
Montebello, CA
Full-time
Hybrid
Mid Level
$28/hr - $33/hr
3+ years expNewGen Administrative Services is seeking an experienced IT Field Support Engineer to join their team. This role involves providing on-site and remote technical support to healthcare facilities, ensuring the optimal functionality of critical systems for patient care and operational efficiency.
Hospital & Health Care
Responsibilities
Provide technical support for end users in post-acute care settings (clinicians, administrative staff, etc.)
Install, configure, and maintain PCs (laptops, Desktops, etc.), mobile devices, printers, and networking equipment at remote facilities and patient care centers
Support EHR systems, scheduling platforms, and healthcare-specific applications
Troubleshoot and resolve issues related to hardware, software, connectivity, and peripheral equipment
Conduct site assessments to ensure network readiness and technology compliance with healthcare regulations (e.g., HIPAA)
Maintain inventory and asset tracking for all deployed IT equipment
Assist in onboarding/offboarding of field staff and clinicians, ensuring access to all required systems
Serve as liaison between IT, clinical operations, and vendors to resolve issues quickly and minimize downtime
Document incidents, service requests, and solutions in a ticketing system
Travel to field locations regularly, with occasional overnight stays
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience) preferred
3+ years in a technical support or field service role
Strong knowledge of Windows OS, Microsoft 365, mobile device management (MDM), and basic networking concepts
Familiarity with HIPAA and healthcare data privacy requirements
Ability to lift up to 50 pounds and install/transport equipment
Excellent interpersonal and communication skills
Valid driver's license and reliable transportation
Preferred
Experience in post-acute or healthcare IT environments (home health, hospice, long-term care)
Familiarity with EHR systems (e.g., Homecare Homebase, PointClickCare, MatrixCare)
A+ or Network+ certification
Benefits
Medical, dental, and vision coverage
Growth Opportunities
Continuing Education / Training Opportunities
Company
NewGen Administrative Services
Our mission is to be a leader in providing compassionate, quality care focusing on the unique needs of patients and their families.
Founded in 2019Los Angeles , California , US
10001+ employeesH1B Sponsorship
NewGen Administrative Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Shawn Zhou
Chief Financial Officer
Michelle Hylton
Chief Strategy Officer
Company data provided by crunchbase