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Apria · 8 hours ago

Collections Representative Remote

United States

Full-time

Remote

Entry Level

$12.21/hr - $17.04/hr

1+ years exp

Owens & Minor is a Fortune 500 company that plays a critical role in the healthcare process. The Collections Representative is responsible for following up with insurance companies to resolve unpaid claims and coordinating collection activities for delinquent accounts.

Health Care

Responsibilities

Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments

Reviews unpaid and underpaid claims. Resubmits or appeals as necessary

Verifies payment information adjustments to supervisor

Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys

Complies with the Fair Debt Collector Practices Act (FDCPA)

Responds to customer inquiries regarding account status

Researches customer’s accounts thoroughly and documents appropriately

Resolves discrepancies and prepares adjustments and refunds as necessary

Ensures that all information regarding collection activity of account is entered accurately into the billing system

Brings recurring issues to the attention of the department supervisor

Initiates payments and resubmits bills as necessary

Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships

Report to work punctually at assigned starting time, and have reliable, consistent attendance

Performs other duties as required

Qualification

Business AcumenProblem SolvingCommunication ProficiencyPersonal EffectivenessBasic Excel SkillsBasic Word SkillsBasic Mathematical SkillsEnglish Language