Cennox · 5 months ago
Technical Support Agent
United States
Full-time
Remote
Entry Level
2+ years expCennox is a company that provides retail safe products and is seeking a Technical Support Agent. The role involves providing frontline support to customers and stakeholders, troubleshooting technical issues, and assisting with product installation and documentation.
LogisticsSupply Chain Management
Responsibilities
Deliver daily phone support across multiple queues
Monitor and respond to email inquiries in departmental support folders
Document all customer interactions and updates in service tickets
Assist with parts orders related to technical support cases
Support installation and configuration of company products
Provide technical documentation to internal and external stakeholders
Respond to after-hours voicemails on the technical support line
Conduct deep-dive investigations into customer-reported issues
Stay current on product knowledge and service practices
Analyze product failures and provide technical insights for escalation
Perform additional duties as assigned
Qualification
Required
Proficient with Linux command line
Experience with MySQL or other relational databases
Familiarity with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
Ability to learn proprietary software and internal databases
Strong written and verbal communication
Excellent organizational and multitasking abilities
High attention to detail and problem-solving skills
Customer-focused mindset
Capable of working independently with minimal supervision
Willingness to work weekends and participate in holiday rotation
High school diploma or equivalent
Corrected vision to 20/20
Manual dexterity for computer use
Ability to sit for extended periods
Occasional travel for training or project support may be required
Preferred
A+ or Network+ certification
2+ years of technical support or hardware/software experience
2+ years of customer service experience
Company
Cennox
Cennox help the world’s leading brands to execute and deliver their complex change programs across technology, security and facility transformation.
1001-5000 employees
H1B Sponsorship
Cennox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
York Capital ManagementBusiness Growth Fund
2021-06-02Private Equity
2017-08-04Series Unknown
Leadership Team
Nick Cockett
Group Chief Operating Officer
Clive Nation
Group Chief Executive
Recent News
Company data provided by crunchbase