ICE · 1 day ago
Analyst II, Systems Operations
Atlanta, GA
Part-time
Onsite
Mid Level
4+ years expIntercontinental Exchange, Inc. is a leading organization in the trading and clearing systems industry, seeking a Systems Operations Analyst. The role involves providing technical support to traders and clients, troubleshooting system issues, and maintaining operations for multiple trading exchanges.
E-CommerceFashionJewelryMarketplace
Responsibilities
Troubleshooting day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools
Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services
Interaction with third-party vendors is required
Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities
Coordination and collaboration with various business units is required
Assisting other ICE/NYSE staff with problem solving and escalation procedures
Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required
Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability
Must be able to prepare documentation for troubleshooting and escalation procedures
Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines
Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software
This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts
This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable
Qualification
Required
Good verbal and written communication skills
Systems/Application support experience OR Associates/Bachelor's degree
Demonstrate reliability, flexibility, and attention to detail
Team member must be willing to rotate through the following shifts as the need arises
Primary 9 hour shifts range between 7am-7pm
Periodic rotation through 2nd shift
Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades
Preferred
Financial markets, trading and clearing systems
Technology and/or application support (4+ years)
Network and network forensic analysis (packet capture analysis)
FIX Protocol
Java, Visual Basic, or shell scripting
Solaris, Linux, UNIX operating systems
Experience with enterprise monitoring solutions
Understanding and working knowledge of TCP/IP and Multicast technologies
Working knowledge of internetworking and various LAN/WAN technologies
Working knowledge of router, switch, firewall, and proxy technologies
Apache, Tomcat, DNS, LDAP, MySQL or equivalent database language
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
Business News Americas
2025-12-18
2025-10-28
Company data provided by crunchbase