Relativity · 5 months ago
Lead Technical Account Manager
Alabama
Full-time
Hybrid
Senior Level, Lead/Staff
$117K/yr - $175K/yr
10+ years expRelativity is a company that focuses on providing solutions for their customers through the Relativity suite of products. The Lead Technical Account Manager will proactively support customers, develop account strategies, and manage technical relationships to ensure successful outcomes and positive experiences with the platform.
ComputerEdiscoveryEnterprise SoftwareInformation TechnologyLegalLegal TechSoftware
Responsibilities
Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized
Help guide the resolution of critical customer incidents
Lead technical success plans to ensure customers have a positive and successful experience using Relativity
Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
Drive internal service review meetings covering performance, service improvements, quality, and process
Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
When interacting with our customers, take the initiative to provide the best practices on the use of Relativity
Maintain the flexibility to work other time frames as needed or requested
Commitment to and consistent demonstration of core company values
Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
Exhibit subject matter expert (SME) knowledge in Relativity
Qualification
Required
Prior Relativity experience
Relativity Certified Administrator required
Preferred
10+ years of technical experience working with Relativity products in a customer facing role
Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise
Strong written and verbal communication skills
Ability to work efficiently under pressure, drive projects to completion and meet deadlines
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
Meticulous attention to detail
Experience working in a SaaS, IaaS and/or Hybrid environments
Experience with and knowledge of e-discovery industry and products
ITIL Certification
Relativity Expert/Master certification
Benefits
Annual performance bonus
Long-term incentives
Company
Relativity
Relativity's makes software to manage large volumes of data and identify key issues during litigation, investigations, and compliance.
1001-5000 employees
H1B Sponsorship
Relativity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (12)
2023 (21)
2022 (25)
2021 (20)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$125MKey Investors
Silver LakeICONIQ Growth
2021-03-18Private Equity
2015-02-03Private Equity· $125M
Leadership Team
Phil Saunders
Chief Executive Officer
Kirk Larsen
Chief Financial Officer
Recent News
2025-12-10
Company data provided by crunchbase