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Assent · 5 months ago

Customer Account Manager

Houston, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier manufacturers. The Customer Account Manager is critical to driving retention, renewals, and expansion opportunities with Assent’s customers, requiring strong relationship-building skills and a proactive approach to customer needs.

Customer ServiceInformation TechnologySaaSSupply Chain Management

Culture & Values

Responsibilities

Build and maintain strong relationships with assigned accounts to ensure customer satisfaction and loyalty

Proactively engage customers to manage renewals, identifying potential risks and implementing strategies to mitigate churn

Identify opportunities to expand revenue and introduce additional programs/solutions to meet customer needs

Collaborate with internal teams to craft compelling proposals and secure upsell opportunities

Act as a trusted advisor, deeply understanding customers’ business objectives and aligning our product and services to meet them

Regularly conduct check-ins, reviews, and health assessments to ensure ongoing success

Work closely with internal teams to ensure seamless delivery of value

Provide feedback to internal teams about customer needs and trends to inform product roadmap and strategy

Meet or exceed targets for renewals, upsells, and net retention

Maintain accurate records of customer interactions and sales activities in the CRM

Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

Qualification

Customer retentionSaaS experienceCRM proficiencyNegotiation skillsCommunication skillsProactive attitudeInterpersonal skillsOrganizational skillsResults-oriented

Required

Excellent interpersonal skills - you are able to build and scale stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally

Exceptional negotiation and communication skills

Ability to understand and articulate SaaS solutions and value propositions

Proficiency with CRM tools and data-driven decision-making

Highly organized, proactive, and results-oriented