S&C Electric Company · 5 months ago
Customer Quality Engineer II
6601 N. Ridge Blvd., Chicago, IL, 60626, US
Full-time
Hybrid
Entry, Mid Level
$86K/yr - $113K/yr
2+ years expS&C Electric Company is a trusted leader in the electrical industry, dedicated to transforming the grid for reliable power worldwide. The Customer Quality Engineer II will coordinate the Quality Engineering function, ensuring customer satisfaction by resolving quality issues and driving comprehensive quality strategies.
ConsultingCyber SecurityElectronicsEnergyManufacturing
Responsibilities
Customer Issue Resolution: Support major customer quality projects, essential to resolving S&C's most crucial customer-facing challenges. Champion Quality Review meetings/events with the key customers and provide appropriate updates to customers in a timely manner
Customer KPIs: Oversee and analyze all customer KPIs, including setting and implementing action plans. Report out on key metrics to senior leadership. Create, update, and maintain customer scorecards through Salesforce
Customer Escape Containment: Coordinate customer escape containment and resolution processes by implementing corrective actions, collaborating with internal teams to resolve issues, document outcomes, and drive improvements in customer satisfaction
Cost of Poor Quality (COPQ) Reduction: Take ownership of reducing the cost of poor quality (COPQ) by analyzing trends in customer-reported issues, identifying root causes, and implementing preventative measures to ensure continuous improvement in product quality
Customer Issue Data: Ensure accurate management of customer issue data by maintaining comprehensive records, classifying failure codes, and contributing to data analysis efforts to support quality improvement initiatives and decision-making
Process Improvements: Suggest major improvements to practices and processes based on customer feedback and analytics. Partner with operations leadership on customer-specific requirements. Work with the team to create and update quality improvement action plans
Customer QMS: Create and maintain customer-related quality documents such as procedures, Standard Work Instructions. Implement procedures and processes to ensure the internal Quality Management System complies with the customer and regulatory requirements
Quality Support & Collaboration: Provide high-level quality support for operations, working closely with production teams to address quality-related issues and drive continuous improvements. Lead the resolution of complex quality issues, utilizing advanced problem-solving tools to identify root causes and implement effective preventative measures
Metrics & Feedback Utilization: Utilize quality feedback and metrics to identify opportunities for design and process improvements, driving data-driven decision-making across the company
Mentorship & Team Support: Coach, mentor, and delegate work to other quality engineers, fostering a culture of continuous learning and professional growth within the quality engineering team
Industry Trends & Innovation: Proactively monitor industry trends and emerging technologies, incorporating relevant advancements into the company’s approach to quality engineering
Compliance: Understand and comply with all applicable Company policies and rules
Qualification
Required
2-3 years of experience in a quality or product/process engineering role, with experience interacting directly with customers
Demonstrated expertise in effective problem-solving, including RCCA, and able to communicate resolution across all levels of any organization related to concepts of customer quality, production, and process controls
Expert-level knowledge of a wide array of manufacturing technologies and methods, preferably within electrical manufacturing industry
Knowledge and experience with quality management system tools, APQP, and continuous improvement tools from Lean and Six Sigma Management Systems
Great interpersonal skills to establish meaningful relationships built on mutual trust and respect and foster collaborative working relationships amongst a diverse audience
Excellent communication skills, (written, verbal, listening and presentation) able to partner with and communicate with customers, both technical and non-technical. Able to influence others, including senior leaders
Excellent organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands
Sound business sense and analytical skills with the ability to use and analyze data to drive informed actions, solve complex problems, and drive learning
Ability to work in a fast-paced environment with tight deadlines, including the flexibility to work extended hours when necessary
Great computer skills and ability to use Microsoft Office applications, specifically Microsoft Word, Excel, PowerPoint, Project, and PowerBI. Including great data analysis skills
Preferred
Certified Quality Engineer (CQE) Certification from ASQ
Benefits
S&C’s annual incentive plan (AIP)
Company
S&C Electric Company
S&C Electric Company is a leading provider of switching, protection, and control solutions for electric power systems.
1001-5000 employees
H1B Sponsorship
S&C Electric Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (10)
2023 (12)
2022 (9)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
A
Anders Sjoelin
President and CEO
Aurelie Richard
Chief Financial and Strategy Officer
Recent News
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2025-08-26
EIN Presswire
2025-08-13
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