JETSET Pilates® · 5 months ago
Assistant General Manager - Union Market
Washington D.C
Full-time
Onsite
Mid LevelJETSET Pilates is a fitness studio focused on enhancing client experiences and community engagement. The Community Lead will oversee Studio Leads, manage day-to-day operations, and implement marketing initiatives to promote the studio and improve client retention.
FitnessWellness
Responsibilities
Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary
Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally
Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community
Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
Periodically review Net Promoter Scores and take action on detractor feedback
The community lead will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary
Qualification
Required
Experience in a leadership role within a client-focused environment
Strong client care and interpersonal skills
Sales experience and ability to drive local marketing initiatives
Ability to manage and train a team effectively
Proficiency in using Mindbody and AXLE software
Strong communication skills, both verbal and written
Ability to work flexible hours, including mornings, evenings, and weekends
Company
JETSET Pilates®
JETSET Pilates delivers a streamlined, effective way to strengthen your body, elevate your mindset, and connect with a strong community.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Purchase Capita
2025-02-12Series Unknown
Leadership Team
Tamara Galinsky
Brand President and Founder
Recent News
2026-01-07
Company data provided by crunchbase