GE Aerospace · 6 months ago
Senior Manager - Customer Service Management NAM
Houston, TX
Contract
Onsite
Senior LevelGE Aerospace is focused on providing affordable, reliable, and sustainable energy solutions. They are seeking a Senior Customer Service Manager to oversee customer services for the Jenbacher Engine business in North America, focusing on customer satisfaction and managing complex service contracts.
AerospaceCommercialManufacturing
Responsibilities
Manages the team of CSMs in North America (NAM)
Responsible for Service Contracts (i.e. CSA, MSA), owning the commercial service business responsibility for NAM
Responsible for larger and more complex markets, which may include a mix of direct and indirect customers
Drive business results and manage excellent customer relationships
Point of contact and key account function for service commercial escalations for all Customers in NAM and able to interact effectively with Senior internal and external customers
Cooperate with key distributors to identify and support growth strategies
Assure timely resolution of customer issues and customer satisfaction
Identify customer needs and help to develop winning, customer centric strategies that integrate customer value creationProvide commercial directions to the Field Service Team
Provide Regional Service Leader with financial projections on transactional service business & periodical sales estimations
Ensure Field Service Staff Managers are informed of individual service contract performance
Support and control timely billing and receivables collection
Improve customer satisfaction, focusing on productivity, cost control and on-time delivery
Work with Service Sales Team to maximize the sales opportunity and margin
Flexibility to attend any other reasonable tasks as required
Qualification
Required
Bachelor's or master's degree in business or technical specializations
Strong customer focus
Strong commercial background through a commercial education (e.g. Bachelor) and significant experience in a commercial, ideally customer facing role
Experience in Energy or Power Gen industry
Technical understanding of engines, ideally reciprocating engines
Business acumen, understands P&L metrics and ability to deliver against targets
Ability to establish priorities
Ability to cope with pressure
Independent, decisive leader
Strong communicator and facilitator
Kean to learn & grow every day to deliver world class service in a very dynamic environment
Willingness to travel up to 20%
Ability to build and maintain relationships with senior internal and business external stakeholders
Excellent presentation development and broader communication skills that turn concepts into effective structured messages for non-technical internal and external decision makers
Ability to represent the company formally and informally to influence internal and external stakeholders
Demonstrated ability to work collaboratively with cross-functional teams and manage multiple priorities
Ability to coordinate with support functions internally with a high level of independency
MS office knowledge, specifically high excel level
Experience in working with ERP-Systems e.g. Oracle ERP
Knowledge of accounting principles and contractual legal frameworks
Company
GE Aerospace
GE Aerospace is a provider of jet and turboprop engines, as well as integrated systems.
Founded in 1892
10001+ employees
H1B Sponsorship
GE Aerospace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (46)
2023 (70)
2022 (63)
2021 (49)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
$2.01BKey Investors
JobsOhioUS Department of EnergyAir Force Research Laboratory
2025-07-22Post Ipo Debt· $2B
2025-01-10Grant· $9M
2024-04-02IPO
Leadership Team
Amy Gowder
President and CEO Defense and Systems
H. Lawrence Culp
Chairman & CEO, GE Aerospace
Recent News
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