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PosiGen · 5 months ago

Collections Agent

New Orleans, LA

Full-time

Onsite

Entry Level

$19/hr - $21/hr

2+ years exp

PosiGen is a company focused on helping customers achieve their energy goals while promoting clean energy access. As a Collections Agent, you will play a vital role in managing overdue accounts through proactive customer engagement, guiding them through payment solutions, and ensuring compliance with company policies.

Clean EnergyEnergyGreenTechRenewable EnergySolar

Responsibilities

Proactively contact customers in arrears via inbound and outbound calls to discuss payment options

Adhere to all regulatory and company policies at all times

Maintain a professional, empathetic, and consistent level of service to enhance customer experience

Meet and exceed revenue collection goals and call objectives

Educate customers on available payment solutions and negotiate suitable repayment arrangements

Update customer records efficiently and accurately to reflect all interactions and agreements

Address and resolve customer concerns effectively, ensuring appropriate follow-up and communication

Explain lease agreements clearly to assist customers in understanding their obligations

Handle resistant customers with professionalism, tact, and persistence

Assess customer circumstances and determine appropriate actions when negotiating payments

Complete necessary administrative tasks to ensure efficient departmental operations

Follow strict company procedures to ensure compliance and operational efficiency

Other duties assigned by leadership

Qualification

Customer service experienceNegotiation skillsGoogle WorkspaceSalesforceBilingual in SpanishEmpathyVerbal communicationWritten communicationTime managementAttention to detail

Required

High School diploma or GED required

Minimum of two years in customer service

Familiarity with billing and collections procedures

Excellent written and verbal communication skills required

Strong customer service skills and experience are essential

Ability to work independently, manage time effectively, and prioritize workload

Strong negotiation skills with the ability to influence customer decisions while remaining professional

Demonstrates tact, resilience, and the ability to handle sensitive conversations with care

Capable of building rapport and relating to individuals from diverse backgrounds

Accurate typing speed of 45 words per minute with attention to detail

Thrives in a fast-paced, dynamic environment and embraces change

Excellent verbal and written communication skills for engaging with customers via phone and email