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Accreditation Commission for Health Care (ACHC) · 2 days ago

Customer Experience Specialist

Cary, NC

Full-time

Hybrid

Mid Level

3+ years exp

Accreditation Commission for Health Care (ACHC) is currently seeking a personable and energetic Account Advisor to support the accreditation process for all programs. This role involves educating customers on ACHC's capabilities and building relationships to promote retention and loyalty.

Health CareHospitalMedicalNon Profit

Responsibilities

Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs

Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions

Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers

Reads and understands all program standards and accreditation policies and procedures

Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes

Revises policies and control documents, as assigned

Qualification

Customer ServiceInterpersonal SkillsMicrosoft OfficeDatabase ProficiencyOral CommunicationWritten CommunicationAttention to DetailOrganizational Skills

Required

Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting

Prior Customer Service experience required, with proven success in building and maintaining positive working relationships

Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications

Strong oral and written communication skills a must, as are attention to detail and organizational skills

Benefits

100% paid Medical, Dental, and Vision benefits for individuals

Company

Accreditation Commission for Health Care (ACHC)

Accreditation Commission for Health Care (ACHC) is a leader in accreditation and related education, trusted by healthcare organizations internationally.

Founded in 1986

Cary, Illinois, USA

201-500 employees