Slalom · 6 days ago
Senior Principal – Customer Experience
Pennsylvania, United States
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $200K/yr
10+ years expSlalom is a business and technology consulting company focused on delivering innovative customer experiences and strategic transformation. The Senior Principal in Customer Experience will lead customer experience projects, manage teams, and sell transformational solutions to clients, while fostering relationships and mentoring team members.
CollaborationConsultingIT ManagementManagement ConsultingProject Management
Responsibilities
Work alongside account teams and other capabilities to sell transformational customer experience solutions at our clients by telling compelling stories and demonstrating the value of our work
Establish lasting, trusted, relationships with clients
Advocate for direct reports throughout their project alignment and professional development while helping them grow their career
Co-lead customer experience projects and workstreams, alongside other capability leaders
Empower our team to deliver high-quality solutions by enabling best in class skills and leveraging new technologies
Provide design expertise in new project pursuits alongside a skilled pursuit team
Advance our craft by developing and sharing materials and thought leadership with other builders
Qualification
Required
10+ years of experience in delivering digital product experiences as a product designer
5+ years managing and mentoring others, and/or leading cross-functional teams with a direct leadership accountability
Expertise in facilitating workshops, fostering collaboration, and aligning teams around a shared vision
Exceptional storytelling skills to translate complex ideas into compelling narratives
Relationship-building expertise, fostering trust and collaboration across clients and teams
Proactive, entrepreneurial spirit and passion for solving ambiguous problems with clarity and creativity
Empathy for customers and colleagues, with a focus on creating meaningful connections
Proven adaptation to new ideas, tools, and methods that drive innovation and value
Expert-level proficiency with common design and business software, as well as data visualization methods to support storytelling
A strong portfolio demonstrating breadth, creativity, process and innovation in related fields is required
Preferred
A highly desirable candidate will have practitioner and/or leadership experience in both B2B and B2C businesses as well as experience in two or more of the following industries: Financial Services, Manufacturing, Public Sector, Retail, Travel & Hospitality, Healthcare & Life Sciences
Benefits
Meaningful time off and paid holidays
Parental leave
401(k) with a match
A range of choices for highly subsidized health, dental, & vision coverage
Adoption and fertility assistance
Short/long-term disability
Yearly $350 reimbursement account for any well-being-related expenses
Discounted home, auto, and pet insurance
Company
Slalom
Slalom Consulting is a business and technology consulting firm that designs and builds strategies and systems to help its clients
10001+ employees
H1B Sponsorship
Slalom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (258)
2023 (250)
2022 (614)
2021 (254)
2020 (220)
Funding
Current Stage
Late StageTotal Funding
$1.69M2013-04-12Series Unknown· $1.69M
Leadership Team
Brad Jackson
CEO
John Tobin
Co-Founder and Executive President, EMEA & APAC
Recent News
2025-12-11
2025-10-22
Research & Development World
2025-10-21
Company data provided by crunchbase