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Newfront · 3 days ago

Senior Account Manager

Seattle, WA

Full-time

Hybrid

Senior Level, Lead/Staff

$108K/yr - $135K/yr

8+ years exp

Newfront is building the modern insurance experience, focusing on creating a client-centered approach in the insurance industry. The Senior Account Manager will engage with healthcare carriers and clients, managing operational relationships and ensuring smooth service delivery while collaborating with internal teams.

CommercialFinancial ServicesInsuranceInsurTech

Growth Opportunities

Hiring Manager

Lindsay Bogue

Responsibilities

Own and manage operational relationships with carriers, third-party administrators (TPAs), and other key stakeholders to ensure smooth service delivery

Lead and facilitate monthly operations meetings at the program level, setting operational timelines, communicating expectations, and ensuring accountability from TPAs and carriers

Address and resolve client matters, including escalated and complex issues, by coordinating with appropriate parties for resolution

Provide support to the team during high-demand periods, particularly during the sales and renewal seasons

Oversee the successful implementation of new clients, ensuring a seamless transition and integration into existing processes

Manage client renewal cycles, ensuring all necessary tasks are completed accurately and within set deadlines

Maintain inventory documentation to support the Agency Management System, ensuring records are up-to-date and accessible

Collaborate with the Senior Marketing Manager during the annual web content audit to ensure accurate and relevant information is available

Own and coordinate with both internal and external stakeholders for bi-weekly client reporting. These reports include overall highlights, operational updates, sales updates, and marketing updates

Drive monthly stewardship meetings and reporting for clients and key stakeholders

Stay informed of regulatory and industry changes and proactively manage any impacts on clients or new business opportunities

Provide coaching and training to team members as needed to enhance skills and improve performance

Perform additional responsibilities and tasks as assigned, contributing to the overall success of the team and organization

Qualification

Employee benefits experienceWashington State LifeHealth LicenseMicrosoft Office proficiencyStrategic project planningCustomer service skillsMulti-tasking abilitiesExceptional communication skillsProblem-solving skillsTime management skillsRelationship building

Required

Minimum of 8+ years of employee benefits experience

Exceptional communication skills: written, public speaking and presentation preparation

Exceptional telephone etiquette and customer service skills, diplomacy, professionalism and tact

Advanced knowledge of Microsoft Office and its complex features

Ability to be resourceful, take initiative, solve problems, offer solutions and make process improvements

Works well with others in a fast paced environment and is responsive to co-workers and colleagues. Ability to train, delegate, provide oversight and give feedback

Be adaptable, flexible, and proactive in addressing issues and client needs

Strong time management skills with the ability to prioritize tasks and meet deadlines efficiently

Ability to learn, adopt and train use of technology systems and software applications

Exceptional multi-tasking abilities with a proven track record of adapting to shifting priorities and meeting tight deadlines

Proficient in strategic project planning with advanced time management skills for long-term initiatives

Proven ability to build strong relationships and establish trust with key stakeholders

Washington State Life and Health License (must have or acquire within three months of employment)