Cross River · 10 hours ago
VP, Business Service Management
Fort Lee, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
$180K/yr - $210K/yr
10+ years expCross River builds the infrastructure behind the world’s most innovative financial products. The VP, Business Service Management leads the delivery of complex IT programs, focusing on program execution and strategic alignment while partnering with technical teams and business stakeholders to drive value-focused application development.
BankingFinancial ServicesFinTech
Responsibilities
Own large-scale, strategic programs cutting across departments and domains
Define and improve delivery governance frameworks
Partner with senior IT and business leaders to align priorities and execution
Gather and refine product and business requirements in collaboration with stakeholders
Translate business needs into functional and technical specifications
Collaborate closely with engineering teams during development cycles
Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems
Qualification
Required
10+ years of program or portfolio leadership in Enterprise IT
Expertise in Agile/SAFe delivery frameworks
Strong background in business analysis and product management
Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence)
Ability to manage end-to-end product lifecycle, from concept through validation
Excellent stakeholder management and executive communication
Ability to assess program health, surface risks, and drive resolution
Bachelor's or master's in Technology, Business, or related field
Deep understanding of enterprise systems and technology delivery
Experience aligning large programs to strategic objective
Define success metrics and ensure the product delivers measurable business value
Coordinate with External Vendor and internal teams to align product delivery with strategic goals
Manage the backlog, user stories, and acceptance criteria in close collaboration with data and platform engineering teams
Strong capability as a Product Owner or Product Manager for enterprise platform implementations
Engage with business and technical stakeholders to capture use cases and translate them into product capabilities
Strong capability in stakeholder engagement, use case definition, and agile backlog management
Understanding of data platforms, analytics, and visualization tools
Act as a central point for escalation, feedback loops, and post-deployment support across impacted teams
Identify change impacts, readiness needs, and mitigation strategies in partnership with business stakeholders
Lead initiative-level communication strategy, ensuring consistent messaging across leadership and delivery teams
Develop and execute change management plans to support stakeholder adoption and minimize resistance
Experience designing stakeholder engagement plans, training roadmaps, and communications collateral
Strong written and verbal communication skills tailored for executive and operational audiences
Proven experience leading organizational change management for large-scale IT or platform implementations
Preferred
Experience with Palantir is a plus
Company
Cross River
Cross River Bank provides technology infrastructure powering the future of financial services.
501-1000 employees
H1B Sponsorship
Cross River has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (4)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$908M2023-11-01Secondary Market
2022-03-30Series D· $620M
2020-05-11Debt Financing· $106M
Leadership Team
Gilles Gade
Founder, Chief Executive Officer, Chairman
C
Christopher Kelm
Chief Compliance Officer and Chief Operating Officer
Recent News
2026-01-21
2026-01-21
2026-01-21
Company data provided by crunchbase