Sportime | John McEnroe Tennis Academy · 6 months ago
Front Desk Attendant
Englewood, NJ
Part-time
Onsite
Entry Level
$18/hr - $20/hrSportime | John McEnroe Tennis Academy operates multiple sports clubs across NYS and is seeking a Front Desk Attendant to enhance member experiences. The role involves overseeing the front desk operations, assisting members and prospects, and ensuring a five-star service environment.
Sports
Responsibilities
Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact
Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc
Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
Responsible to make absolutely certain that closing procedures are followed each night
Towel supply laundered, dried, replenished and monitored
Maintain neat and well-stocked work area for efficient desk operation and customer service
Assist with courtesy calls and balance due
Answers incoming telephone calls and transfer them to the appropriate party
Schedule court reservations, private lessons
Develop and maintain cooperative work relationships with others
Complete daily reports and any special projects as assigned
Qualification
Required
High school Diploma or equivalent
Demonstrated knowledge of SPORTIME programs, services, policies and procedures
Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
Excellent guest service skills
Solid computer skills (Microsoft applications) a MUST
Ability to listen to and understand information
Ability to communicate verbally and in writing so that others will understand
Ability to work under pressure
Ability to multi-task
Ability to keep information confidential
Ability to develop constructive and cooperative working relationships with others and maintaining them over time
Benefits
Member benefits - Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.
Company
Sportime | John McEnroe Tennis Academy
Launched in 2010, and now offering 5 locations in NYC, Long Island and Westchester, JMTA is the Tri-state areas #1 program for developing nationally and internationally competitive juniors, as well junior players of all ages and levels who aspire to be the best that they can be.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase