Help Desk Specialist jobs in United States
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Practical Software Solutions · 6 months ago

Help Desk Specialist

positionWashington, DC
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$23.63/hr - $28.46/hr
date5+ years exp

Practical Solutions, Inc. is seeking a Help Desk Specialist who will provide advanced technical support across enterprise systems and cloud platforms. This role involves troubleshooting, system maintenance, and providing end-user support to ensure the smooth operation of IT hardware and software.

Enterprise SoftwareManagement ConsultingManufacturingSoftwareSoftware Engineering
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Work & Life BalancebadNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Provide expert help desk support for enterprise IT systems and cloud services, including Microsoft 365, AWS, and Google platforms
Accurately document, track, and resolve support tickets using help desk software
Troubleshoot issues related to software, hardware, VPN connectivity, Office 365, printers, and mobile devices
Conduct proactive system maintenance, including patching, updates, and antivirus management
Deploy and configure standard device images and operating system settings across user devices
Support and troubleshoot conference room AV setups, including projectors, screens, and audio equipment
Maintain detailed device inventory, apply appropriate security configurations, and manage refresh cycles for IT assets

Qualification

Microsoft 365VPN configurationsMobile device managementAWSGoogle platformsTroubleshootingSystem maintenanceEndpoint configurationEnd-user supportSecurity protocols

Required

Bachelor's degree in Information Technology, Computer Science, or a related field
Must hold or be eligible to obtain a Public Trust security clearance
5+ years of experience as an Enterprise Services Desk Specialist
In-depth knowledge of Microsoft 365, VPN configurations, security protocols, and mobile device platforms

Preferred

Microsoft Dynamics 365: 5 years
VPN: 5 years

Benefits

401(k)
Dental insurance

Company

Practical Software Solutions

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Practical Software Solutions renders accounting, manufacturing, distribution & service management solutions to businesses.
dateFounded in 1993
location
Concord, North Carolina, USA
people-size11-50 employees
web-link
https://www.practicalsoftwaresolutions.com

Funding

Current Stage
Early Stage

Leadership Team

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Vince Stamey
CEO
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