Hinge Health · 2 days ago
Client Success Manager (Hybrid)
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$94K/yr - $130K/yr
2+ years expHinge Health is a company transforming pain treatment and prevention through advanced technology and expert clinical care. The Client Success Manager will own day-to-day relationships with employer clients, ensuring they maximize benefits from Hinge Health programs, while also training and developing team members.
Health CareMedicalTherapeutics
Responsibilities
Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients
Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores)
Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests
Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact
Qualification
Required
At least 2 years as a Client Success Manager within digital health
Building relationships with employers and/or health plans
Effectively communicate with internal and external stakeholders (e.g. clients, consultants, health plans, cross-functional partners, etc)
Able to build relationships at all levels as a trusted & respected thought-partner
Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions
Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices
Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle
Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Able to communicate with internal and external stakeholders in ways that conveys both clarity of thought and rigor, while being concise
Does not sacrifice long-term value for short term results
Preferred
Experience at a high-growth company and understand the associated challenges
Have an understanding of employee benefits, digital health, and the startup work environment
Data integration proficiency, advanced Excel knowledge and skills
Benefits
Comprehensive medical, dental, and vision coverage
Help with gender-affirming care
Tools for family and fertility planning
Travel reimbursements if healthcare isn’t available where you live
Traditional or Roth 401k retirement plan options which include a 2% company match
Modern life stipends
Company
Hinge Health
Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control.
1001-5000 employees
H1B Sponsorship
Hinge Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (9)
2022 (17)
2021 (13)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1.03BKey Investors
Bessemer Venture PartnersInsight PartnersAtomico
2025-05-22IPO
2021-10-28Series E· $400M
2021-10-28Secondary Market· $200M
Leadership Team
Daniel Perez
Co-Founder, CEO
Gabriel Mecklenburg
Co-founder, Executive Chairman
Recent News
2025-12-24
2025-11-24
2025-11-19
Company data provided by crunchbase