Strategic Education, Inc ยท 1 week ago
Corporate Desktop Support Analyst Associate
Minneapolis, MN
Part-time
Hybrid
Mid Level
$21.50/hr - $32.75/hr
4+ years expStrategic Education, Inc is seeking a Corporate Desktop Support Analyst Associate to provide technical support to SEI users. The role involves troubleshooting and resolving issues via phone, email, and on-site support while maintaining case tracking and documentation of all support requests.
Education
Responsibilities
Processing a variety of packages for shipping through vendor portals
Provisioning & Deprovisioning hardware for the organization through setup, packing, and processing returns
Provide support to SEI users over the phone, email, and in-person by identifying and resolving issues associated with software and hardware
Coordinates issue escalation to other IT teams and communicates progress and resolution
Documentation and case management of all support requests to detail information on reported requests, troubleshooting, actions taken, follow-up, and resolution
Documentation and management of all SEI assets deployed, swapped, and returned
Meets and exceeds team service level metrics with productivity, case management, and quality of service
Keeps apprised of new technology and system updates
Complete special projects or other tasks assigned in the agreed-upon timeframe and goals
Assist with Support & Management of on-site hardware and networking
Qualification
Required
All Applicants need to reside near or in Minneapolis, Minnesota
Proficiency with using case management tools (Salesforce a plus)
Must possess excellent oral and written communication skills and place a high degree of importance on developing and maintaining a high quality of service
Proven ability to learn new technology quickly
Ability to research and solve complex technical issues via phone, email, and online tools
Must possess the ability to prioritize tasks, stay organized, and be flexible to changing priorities
Ability to work on multiple tasks simultaneously, despite frequent interruptions
Consistent, high-level demonstration of integrity and professionalism
Four or more years providing customer service and support for end-user technology
High level of experience using and troubleshooting with Windows Operating System, Microsoft Office, Internet Browsers is required
Two-year degree or higher from an accredited institution (preferred) or equivalent work experience
Must be able to travel up to 20% of the time
Must be able to lift 25 lbs
Regular, dependable attendance and punctuality are essential functions of this job
Preferred
Two or more years of experience as a Team Lead or Supervisor is a plus
Experience in an educational setting is a plus
Experience using and troubleshooting with Mac Operating Systems, Mobile Devices, Chromebook OS, Windows/Mac Hardware, Citrix/VPN connections, and security applications and tools is highly preferred
Experience with remote management tools in the resolution of technical issues is a plus
Experience with Active Directory, Citrix Director, and Microsoft Administration is a plus
Experience imaging hardware and using software deployment tools is highly preferred
Experience with JAMF and SCCM
CompTIA A+ certification is highly preferred
JAMF certification is highly preferred
Benefits
Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay
Company
Strategic Education, Inc
Strategic Education Inc. (NASDAQ: STRA) is dedicated to enabling economic mobility with education.
Founded in 2018Herndon, Virginia, USA
5001-10000 employees
H1B Sponsorship
Strategic Education, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (15)
2023 (12)
2022 (8)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Daniel McCarthy
Chief Technology Officer, ETS
Recent News
2025-11-07
2025-10-02
Company data provided by crunchbase