Ocean Downs Casino ยท 1 day ago
Table Games Shift Manager
Berlin, MD
Full-time
Onsite
Entry, Mid Level
$70K/yr - $70K/yr
2+ years expOcean Downs Casino is part of Churchill Downs Incorporated, which has a rich history in entertainment and gaming. The Table Games Shift Manager will oversee the daily operations of the Table Games department, ensuring excellent customer service and efficient management of staff and resources.
Casino
Responsibilities
Creates and ensures a fun-filled entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount
Acknowledge and greet guests warmly and sincerely on and off the game
Responsible for scheduling and supervising staff and the overall daily management of a designated shift in the Table Games department, including maintaining sufficient staffing levels, interviewing, hiring, and training team members, planning, assigning and directing work, appraising performance, rewarding and disciplining team members. May be called upon to conduct auditions and participate in dealer school
Supports, administers and manages operational goals and monitors achievements of performance and profit objectives
Coaches team members in their span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation
Initiates and maintains communication with team members, Table Games management, and other departments in facilitating the flow of information throughout the company
Ensures optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility
Advise management of progress, disputes, problems, suspicious activity, and substantial play
Ensure accuracy and completion of all signatory paperwork and transactions
Ensure the protection and integrity of assigned games, currency, chips, playing cards, dice, and other assets in assigned areas
Complies with State Lottery Regulations and Company Internal Controls
Knowledgeable in and actively promotes company marketing and promotional events and is proficient in answering guest questions. Ensures dealers are briefed accordingly
Make suggestions and recommendations for the enhancement of services and operations
Maintains the highest level of confidentiality
Promotes outstanding customer relations
Promotes honesty and trust among the team
Performs all other duties as assigned
Qualification
Required
Minimum of Two (2) years' experience as a Table Games Dealer, and One (1) year as a Gaming Supervisor
Effective knowledge of casino management software and live games equipment
Good game protection skills and knowledge
Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position
Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance
Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management
Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees
High School Diploma or Equivalent Required
Must be able to lift, push, or pull up to 50 lbs without difficulty, repeatedly
Must be able to sit, walk or stand for extended periods of time without difficulty
Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays
Preferred
College degree preferred
Benefits
Medical
Paid sick time
Paid vacation time
Paid personal time
Holiday pay
401k options
Company
Ocean Downs Casino
Welcome to the Ocean Downs Casino, where we are committed to offering our guests a fun and entertaining gaming experience.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase