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Worklio · 5 months ago

Payroll and Customer Support Representative

San Ramon, CA

Full-time

Onsite

Mid, Senior Level

$55K/yr - $85K/yr

5+ years exp

Worklio is a U.S.-based company that provides a comprehensive platform for managing payroll, taxes, HR, and compliance. They are seeking a Payroll and Customer Support Representative to assist partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios.

Human ResourcesSoftware

Responsibilities

Handle partner support requests related to:

Payroll processing

U.S. tax filings

Onboarding and platform guidance

Employee documents (W-2s, W-4s, I-9s)

General Worklio platform use

Troubleshoot issues and escalate to DevOps when needed

Ensure compliance with U.S. payroll and employment regulations

Communicate issues, resolutions, and next steps clearly to partners

Assist with new partner onboarding and setup processes

Stay updated on U.S. tax laws, payroll regulations, and platform updates

Qualification

CPP certificationU.S. payroll operationsU.S. payroll tax regulationsWorklio platform experienceTroubleshooting abilitiesSupport tools familiaritySaaS platform supportEnglish communication skillsDocumentation abilities