Mass Markets ยท 5 months ago
4X10 Customer Service Representative | Full-Time (4 Days a Week)
Killeen, TX
Full-time
Onsite
Entry Level
1+ years expMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients. They are seeking enthusiastic Customer Service Representatives to support outbound sales initiatives, engaging with prospects and existing customers to grow client relationships.
ConsultingInformation Technology
No H1B
Responsibilities
Make outbound calls to prospects and customers in a professional and courteous manner
Understand customer needs and provide tailored solutions
Upsell and cross-sell products and services
Research and resolve customer issues using internal systems and cross-department collaboration
Accurately document interactions and process claims
Follow client-specific scripts, policies, and procedures
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate team when necessary
Stay current on program updates through training and team meetings
Meet attendance and schedule requirements consistently
Qualification
Required
Minimum age: 18 years
Education: High school diploma or equivalent
Strong verbal and written communication
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows OS
Excellent problem-solving and conflict resolution abilities
Customer-focused mindset with empathy and patience
Ability to multitask and self-manage in a fast-paced environment
Team-oriented with strong interpersonal skills
Preferred
1+ year of experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
Previous experience in state or federal roles is a plus
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase