SunSource · 3 months ago
Retail Branch Lead
Weymouth, MA 02188
Full-time
Onsite
Mid LevelSunSource, through The Hope Group, is New England’s leading provider of fluid power and motion control solutions. The Retail Branch Lead will perform customer servicing, manage orders, and provide application assistance while ensuring efficient operations in a dynamic environment.
EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management
No H1B
Responsibilities
Receive and review inquiries and orders, check to ensure correct identification of parts and assemblies required; price following established practice from records available or in conjunction with supervisor. Refer questionable situations, items to supervisor or others for identification or additional information. Contact customer as necessary to obtain additional information required
Provide application assistance and make recommendations relative to our products and services. Make custom hose and tubing assemblies for customers while they wait
Enter orders into computer; provide all pertinent data and information. Obtain pricing, delivery and other information to finalize order with customer. Work with supervisor on more complex or major order situations to prepare pricing or quotations. Check customer orders against any quotation made, edit, write and enter into computer. Receive, pick and ship all orders. Wait on customers at counter, make hose assemblies
Receive and investigate customer inquiries and complaints regarding deliveries, price or other matters. Supply information, initiate action and resolve within established practice. Refer policy matters to supervisor. Coordinate activities with outside sales force, fabrication department or other company personnel
Provide leads to outside salespersons for new customers, major projects, product application, etc. Keep sales force and others informed on matters affecting their operations
Perform cycle counting daily, record counts, resolve count deviations, and update system. Entire inventory is to be counted twice within a fiscal year. Monitor and check physical inventories against computer
Maintain pertinent sales, account and cost records; prepare various reports as instructed. Maintain product literature and obtain technical information from manufacturers as necessary
Travel – The Hope Group operated multiple facilities throughout the New England area. From time to time out employees will be required to travel to other locations. Examples of required travel may include, but are not limited to, company events, conferences, open houses, training, orientation, and coverage for labor shortages. When travel to other locations is required, employees will be reimbursed for the use of personal vehicles as detailed in the Travel Reimbursement Policy from in The Hope Group Business Management System [BMS]
Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement
Perform other similar or related duties as assigned or directed by the supervisor
Qualification
Required
Perform a variety of customer servicing, order editing, pricing, writing, data entry, expediting and other similar duties, mainly those pertaining to a variety of connector products, industrial products and fluid power products
Receive and review inquiries and orders, check to ensure correct identification of parts and assemblies required; price following established practice from records available or in conjunction with supervisor
Refer questionable situations, items to supervisor or others for identification or additional information
Contact customer as necessary to obtain additional information required
Provide application assistance and make recommendations relative to our products and services
Make custom hose and tubing assemblies for customers while they wait
Enter orders into computer; provide all pertinent data and information
Obtain pricing, delivery and other information to finalize order with customer
Work with supervisor on more complex or major order situations to prepare pricing or quotations
Check customer orders against any quotation made, edit, write and enter into computer
Receive, pick and ship all orders
Wait on customers at counter, make hose assemblies
Receive and investigate customer inquiries and complaints regarding deliveries, price or other matters
Supply information, initiate action and resolve within established practice
Refer policy matters to supervisor
Coordinate activities with outside sales force, fabrication department or other company personnel
Provide leads to outside salespersons for new customers, major projects, product application, etc
Keep sales force and others informed on matters affecting their operations
Perform cycle counting daily, record counts, resolve count deviations, and update system
Entire inventory is to be counted twice within a fiscal year
Monitor and check physical inventories against computer
Maintain pertinent sales, account and cost records; prepare various reports as instructed
Maintain product literature and obtain technical information from manufacturers as necessary
Travel – The Hope Group operated multiple facilities throughout the New England area
Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement
Perform other similar or related duties as assigned or directed by the supervisor
Benefits
Travel – The Hope Group operated multiple facilities throughout the New England area. From time to time out employees will be required to travel to other locations. Examples of required travel may include, but are not limited to, company events, conferences, open houses, training, orientation, and coverage for labor shortages. When travel to other locations is required, employees will be reimbursed for the use of personal vehicles as detailed in the Travel Reimbursement Policy from in The Hope Group Business Management System [BMS].
Company
SunSource
SunSource Energy owns, develops, engineer, procures, constructs and operates solar energy projects globally.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-02Acquired
Leadership Team
R
Robert Jacobs
CTO
Recent News
2024-10-28
Company data provided by crunchbase