UpClear ยท 5 months ago
Client Delivery Manager (NYC)
New York, NY
Full-time
Onsite
Mid Level
$115K/yr - $155K/yr
3+ years expUpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion. As Client Delivery Manager, you will lead the delivery of SaaS software implementations and manage project communications, ensuring client needs are met while developing expertise in BluePlanner.
AnalyticsInformation TechnologyMarketingSaaSSoftware
Responsibilities
Lead the end-to-end delivery of TPM software implementations from scoping and design to deployment and post-go-live support, including managing system integrations with third party systems
Serve as the primary liaison between CPG business stakeholders and technical delivery teams, translating business requirements into actionable plans
Manage multiple concurrent projects, including enterprise-level implementations with large stakeholder groups and intricate system integrations that involve a mix of configuration and tech deliverables
Identify key opportunities with clients and upsells where appropriate to drive more value both for client and UpClear
Establish broad TPx functional expertise across BluePlanner modules and features
Maintain strong customer relationships by understanding their business needs and motivations
Identify and raise potential risks and escalations to direct manager, supporting the management of project scope, budget, and timelines within defined parameters
Test software functionality ahead of deployment to clients
Train clients on software usage and best practices
Lead the change management plan including training, communications, and post-go-live support
Full documentation of system configuration for full project handover
Qualification
Required
Bachelor's degree with a minimum 3-6 years of work experience, including Business Analysis and Project management
TPM Software Experience. Familiarity with leading TPM platforms (e.g., BluePlanner, SAP TPM, CAS, Adesso, Exceedra)
CPG Industry Knowledge. Understanding of CPG trade terms, promotional spend tracking, and customer planning cycles
Ability to manage delivery through both Agile sprints and milestone-based approaches
Strong collaboration and project management skills
Strong stakeholder management and persuasion skills
Ability to quickly diagnose and address issues/concerns from multiple levels of the client organization and communicate effectively
Ability to successfully manage ambiguity and adapts to changing conditions during project planning and execution
Ability to work with standard oversight and identify ways to contribute 'above and beyond' day to day tasks
Ability to take initiative to establish better 'Ways of Working' in the organization and serve as an example and mentor to more junior resources
Team player with the willingness to step up when needed
Benefits
Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision)
Retirement Plan with company match (401k, IRA)
Commuter Benefits
Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays)
Paid Maternity leave
Paid Parental bonding leave
One month paid sabbatical after five continuous years of work at Upclear
Company
UpClear
UpClear is a provider of Revenue Growth Management (RGM) expertise to Consumer Goods manufacturers and distributors across four continents.
51-200 employees
H1B Sponsorship
UpClear has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Thierry Soudee
Founder & CEO
Gerard Frantz
Chief Technology Officer
Recent News
Company data provided by crunchbase