HHAeXchange · 4 hours ago
Project Manager, Payer Implementation
United States
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $125K/yr
5+ years expHHAeXchange is the leading technology platform for home and community-based care, seeking a Project Manager for Payer Implementation. The role involves leading product implementations, serving as a primary contact for customers, and ensuring successful project execution and client engagement.
Health CareSaaSSoftware
Responsibilities
Lead HHAeXchange’s implementation efforts through comprehensive planning and engagement activities with the goal of meeting project expectations for go-live and continued success
Serve as a leader and trusted advisor to a portfolio of customers throughout the implementation phases of a project
Coordinate product training and configuration sessions for customers
Coordinate remote and on-site "go-live" support during projects as required
Ascertain customer business and system needs to make tactical planning recommendations
Establish internal project teams across multiple departments to develop and execute on project plans and ensure maximum customer success
Manage current project implementations by holding regular meetings, updating project plans, and addressing any complications with a supervisor and customer representative
Create and deliver customer-facing reports (weekly status reports), presentations and documentation
Manage numerous implementations at one time with the responsibilities of keeping internal and external team members on schedule
Continually look at ways to improve the implementation methodology in order to enhance customer experience
Create, review, and assist with approval of all pertinent implementation artifacts
Coordinate and host regular customer conference calls for governance or trouble shooting
Help smooth friction points throughout the project with customer and project teams
Garner greater understanding of the company’s software applications and business solutions
Maintains positive relations with all customers, always projecting a positive image of the company
Ensure individual, departmental and organizational key performance indicators are continually in focus and individual contributions are driving these to success
Encourage and promote a collaborative environment
Other duties as assigned by supervisor or HHAeXchange leader
Qualification
Required
Bachelor's degree
PMP certification in progress or already obtained is required
5+ years of experience with project management, preferably in software implementation and in a client-facing capacity
Strong knowledge of the healthcare industry
Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
Working experience with MS Project or similar project management tool
Quick learner who thrives in a dynamic and fast-paced environment under minimal supervision
Excellent team leadership skills and the ability to prioritize/self-direct as needed
Demonstrates excellent communication, listening, and decision-making skills
Proven track record of delivering projects on time and within agreed-upon scope
Ability to build strong relationships with customers and internal team members
Highly engaging and collaborative style in working cross-functionally
Strong understanding of customer and market dynamics and requirements
Ability to travel to customer sites to deliver on-site services if required
Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role
Benefits
Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs
Company
HHAeXchange
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent.
501-1000 employees
H1B Sponsorship
HHAeXchange has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (6)
2022 (6)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
HgWincove
2021-09-14Private Equity
2019-01-08Private Equity
2019-01-01Acquired
Leadership Team
Paul Joiner
Chief Executive Officer
Dan Ahrens
Senior Vice President Customer Success
Recent News
Company data provided by crunchbase