Drata · 6 months ago
Senior Enterprise Customer Success Manager (Remote)
United States
Full-time
Remote
Senior Level
$150K/yr - $235K/yr
5+ years expDrata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance. As a Senior Enterprise Customer Success Manager, you will help global companies build trust by advising on compliance programs and guiding customers through frameworks, ensuring measurable progress and success.
ComplianceInformation TechnologySaaSSecuritySoftware
Responsibilities
Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success
Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth
Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress
Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans
Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction
Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies
Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business
Qualification
Required
Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes
5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs
8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value
Preferred
Proven success managing complex enterprise relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments
Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation
Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact
Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting
Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers
Benefits
Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
100% paid short and long term disability plus life + AD&D benefits
Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
401K: Reach your financial goals while reducing your taxes
Company
Drata
Drata is a Trust Management Platform that automates compliance workflows, streamlines risk management, and continuous security assurance
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$328.24MKey Investors
ICONIQ GrowthNotable CapitalCowboy Ventures
2022-12-07Series C· $200M
2021-11-08Series B· $100M
2021-06-23Series A· $25M
Leadership Team
Daniel Marashlian
Co-Founder & CTO
Troy Markowitz
Co-Founder & Chief Operating Officer
Recent News
2025-11-29
2025-11-19
Company data provided by crunchbase