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NEOGOV · 2 days ago

Account Development Representative

Draper, UT

Full-time

Onsite

Mid Level

3+ years exp

NEOGOV is a fast-growing SaaS company focused on helping public sector organizations enhance trust and accountability. The Account Development Representative will develop customer relationships, assist in account expansion, and ensure customer success with NEOGOV products.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Develop and cultivate customer relationships with key decision makers and power users/administrators

Resolve simple to moderately complex tasks related to our product suite

Conduct Partnership Reviews (business reviews) with current customers - review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products

Schedule product demonstrations

Assist with support case escalations and facilitate customer communication where needed

Complete product training to gain deeper understanding of NEOGOV products

Proactive calls and engagements to seek demonstration appointments

Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory

Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas

Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements

Find upsell opportunities through customers’ use-case

Track KPI’s (partnership review meetings, demos, SQO%, and sales territory quota attainment)

Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers

Qualification

SaaS experienceCustomer account managementSalesforceTechnical sales experienceCommunication skillsOrganizational skillsPresentation skills

Required

B.A/B.S or equivalent work experience

Minimum 3 years working directly with customer accounts

Minimum 1+ year of experience with one or more SaaS products

Excellent written and verbal communication skills

Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc

Experience presenting both to groups and one-on-one

Someone with strong organizational and follow through skills

An individual with High level of personal accountability

Able to set expectations and communicate goals and objectives with customers and teammates