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Smile Doctors · 5 months ago

Front Desk Coordinator II - Concierge

Darien, CT

Full-time

Onsite

Entry Level

1+ years exp

Smile Doctors is the nation’s leading Orthodontic Support Organization, dedicated to providing world-class patient care with a people-first culture. The Front Desk Coordinator II is responsible for greeting patients, performing administrative duties, and ensuring smooth operations at the front desk.

DentalHealth CareHospitalMedical

Responsibilities

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s)

Performs various administrative duties

Welcomes visitors to the practice and provides information about clinic features

Answers, screens, and routes incoming calls and takes messages as needed

Checks-in and collects general information from patients on their first visit

Notifies clinicians of patient arrival and readiness

Makes appointments for returning patients as necessary

Prints/reprints appointment reminders and school/work excuses

Verifies insurance information, investigates any issues, and works towards a resolution

Makes changes to the patient schedule as necessary

Presents contracts to patients, coordinates payment arrangements and/or account resolution

Receives, stores, and delivers shipments and mail

Takes payments and posts to account

Updates charts and patient information

Drives internal marketing initiatives and fosters participation from everyone

Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment

Communicates office supply requirements to the Practice Director for monthly supply order