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RefrigiWear · 6 months ago

Acconnts Receivable Collections Team Lead

Alpharetta, GA

Full-time

Onsite

Senior Level

3+ years exp

RefrigiWear, Inc. is the industry's leading manufacturer of insulated industrial work wear. The Accounts Receivable Collections Team Lead will support the AR Senior Manager and oversee daily operations of the AR team, ensuring timely collections and effective issue resolution while driving continuous improvement and collaboration across departments.

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Responsibilities

Lead and provide direct oversight to a portion of the AR team to ensure timely collections, and effective issue resolution

Conduct regular 1:1s with representatives to review account updates and provide collaborated direction to achieve individual KPIs

Provide directional feedback and support professional development to achieve KPIs

Ensure departmental policies and SOPs are followed; escalate process improvement opportunities to leadership

Maintain confidentiality, professionalism, and serve as first-line support for personnel concerns

Evaluate and recommend credit limits for new and existing customers using SOP data points

Ensure proper documentation is completed and credit terms are established or updated accordingly

Assist reps in resolving billing disputes, credit mismatches, and account reconciliations

Oversee the status of orders in the O2Cash Booked vs. Shipping queue and ensure appropriate holds/releases are documented

Monitor write-offs and refunds and prepare consolidated reports for leadership review

Track and report on individual and department-wide KPIs

Support weekly, monthly, and year-end reporting, including the WoW AR Executive Analysis Report and AR audit schedules

Assist in cash forecasting efforts and monitor trends that may indicate at-risk accounts

Back up AR Senior Manager in generating reports and attending meetings as needed

Train new and existing AR team members; create standard work procedures

Identify inefficiencies and propose system or procedural enhancements in collaboration with the AR Senior Manager

Lead or contribute to cross-functional initiatives that support the company's financial and operational goals

Act as a liaison between AR and departments such as Sales, Customer Service, and IT. Travel occasionally to support teams at the company's other locations

Qualification

NetSuiteAccounts ReceivableCredit ManagementExcelAnalytical SkillsOrganizational SkillsCommunication Skills

Required

3 - 5 years' experience in Sales Support, Customer Service, or an administrative role

Strong analytical, organizational, and communication skills

Highly proficient Excel user

Ability to travel to required events (approximately 10%)

Preferred

Relevant college degree preferred

Netsuite experience a plus

Benefits

Competitive pay with room to grow your career

Great benefits

Bonuses

Even better perks

Employee social events each year

Fantastic work-life balance

Company

RefrigiWear

RefrigiWear is the industry’s leading manufacturer of insulated industrial work wear, accessories, and personal protective equipment for use in subzero temperatures, inclement weather, and low-visibility environments.

Founded in 1954

Dahlonega, Georgia, USA

51-200 employees