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Luminis Health · 6 months ago

Patient & Family Clinical Liaison - FT - Evening

Lanham, MD

Full-time

Onsite

Entry Level

$17.50/hr - $30/hr

1+ years exp

Luminis Health is seeking a Patient and Family Clinical Liaison to enhance communication between patients, families, and the healthcare team. The role involves providing updates on patient treatment plans, resolving concerns, and facilitating patient flow within the emergency department.

Health CareMedicalNon Profit

Responsibilities

Serves as the designated liaison through which the ED patients and visitors voice their non-clinical problems and concerns

Contacts waiting room patients regularly and provides updates on status of next steps in treatment

In conjunction with the clinical staff provides phlebotomy, EKG and other clinical services to facilitate patient flow

Keeps track of families in the waiting room and brings them to the bedside as appropriate

Notifies clinical staff immediately if any patient has a change in their VS or if patient complains of worsening pain

Assists patients and families in understanding the Emergency Departments processes

Offers patients and family members comfort measures such as a blanket

Intervenes with patient and/or family complaints as appropriate

Informs the charge nurse, manager or director of any complaints handled and appropriately escalates complaint if unable to resolve

Patients that have an extended time in the waiting room must have repeat vital signs done every 2 hours. Repeat vital signs to be entered into the EMR

Documents patient and/or family contact in the EMR

Works closely with the charge nurse and medical staff to facilitate patient flow from the waiting room to the main ED. This includes assisting patients to their assigned room and notifies receiving nurse of patient’s arrival

Offers patients and family members comfort measures such as a pillow and blanket. If cleared by the ED MD and/or patients nurse, provide nutrition as appropriate

Offers distraction such as books or magazines

Makes rounds continually to all patients in the treatment area and document in the EMR when appropriate

Works closely with the charge nurse and review the bed board every two hours to determine patient needs to expedite discharge or admission

Works closely with the medical providers to determine patients’ needs to expedite discharge or admission

At the direction of the charge nurse, assist patients that are waiting for Lyft or Uber

Qualification

CNA licensureCPR/BLS certificationSkillsPhlebotomy skillsCustomer service experienceBasic computer skillsBilingual SpanishProblem-solvingWork independently

Required

High school diploma

1-3 years' work experience in a healthcare or hospital setting required

Basic computer skills to include data entry and retrieval

Reads, writes, speaks and comprehends English language

Ability to work independently and problem solve with minimal direct supervision

Customer service experience within an acute care environment

CPR/BLS provider

Able to lift patients and patient care equipment up to 35 pounds

Must be able to push, pull and move patients, and patient care equipment

Must be able to bend body downward at waist and be able to kneel

Must have the ability to participate in assisting patients in and out of vehicles and wheelchairs and to push patients in wheelchairs

Required to have close visual acuity to perform activities, such as preparing and analyzing data and figures; transcribing; viewing computer terminals; extensive reading

Must have sufficient acuity to identify auditory alarms in noisy environments

Ability to work in a fast paced work environment with many distractions