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CACI International Inc · 5 months ago

Maintenance Activities (CMA) Scheduling (Afternoon Shift )

US CO Denver

Full-time

Onsite

Entry, Mid Level

$70K/yr - $143K/yr

2+ years exp

CACI International Inc is a company focused on improving organizational effectiveness through IT services. They are seeking a Maintenance Activities Coordinator to manage and schedule maintenance activities, ensuring minimal disruption to critical services and supporting government operations with situational awareness and documentation.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC), Enterprise COMM NOC, internal and external agencies/customers

Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations

Leverages Enterprise Management tickets and knowledge of ecosystem posture to correlate service impacts, service availability, and service capability

Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services

Supports the Government with Situational Awareness of upcoming maintenance requests and correlates on-going incidents to identify any possible impacts to Network Operations Squadron managed and monitored systems

Prepares daily maintenance status briefings, charts, and reports to for Government leadership, as needed

Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers

Supports the Government by performing daily ad hoc tasking from the Customer

Generates Situational Awareness notification via various messaging systems for distribution to customers

Provides technical assistance, when requested, by the Customer in support of defined duties

Provides coordination, data collection, and other support to the After Action Report process

Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation

Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet

Qualification

TS/SCI ClearanceSecurity+ certificationITIL 4 FoundationsEnterprise schedulingNetwork operations knowledgeServiceNow knowledgeCustomer service skillsAnalytical skillsProficient in desktop applicationsCommunication skillsOrganizational skills

Required

An Active TS/SCI Clearance with Polygraph

Current Security + certification

Excellent written and verbal communications skills

Excellent customer service skills

Proficient writing skills

Experience drafting and briefing presentations and executive level reports

Must be able to review technical documentation and summaries information for executive level review

Working knowledge of network operations and IT services

Operational experience collaborating and directing resources supporting mission critical operations

Preferred

ITIL 4 Foundations certification

Minimum of two (2) years of experience with enterprise scheduling

Proficient in word processing, spreadsheets, and desktop applications

Strong communication and interpersonal skills

Strong logic and analytical skills

Strong customer service skills and experience

Excellent oral and written communication skills

Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment

Excellent organizational skills

Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems ITIL Service Operations or ITIL Service Operations Analysis, Cisco CCNP, Cisco CCNA, AWS Associate or better, VMWare vSpere, or MCSA

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees