Complete · 5 months ago
Customer Success Lead
San Francisco, CA
Full-time
Onsite
Senior Level
$100K/yr - $150K/yr
5+ years expComplete helps candidates and teams navigate compensation transparency, and they are seeking a Customer Success Manager to build lasting relationships with customers. The role involves onboarding customers, driving engagement, and collaborating to enhance employee retention and compensation practices.
Data IntegrationDeveloper PlatformEnterprise Software
Responsibilities
Build and maintain strong relationships with midmarket customers (<1,000 employees), serving as their trusted advisor for all things compensation
Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete
Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs
Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices
Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings
Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community
Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete’s solutions
Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives
Qualification
Required
Passionate about helping customers succeed and thrive in fast-paced, dynamic environments
Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position
5+ years of experience in the tech industry, preferably at a startup
Exceptional communication and organizational skills, with a proactive, problem-solving mindset
Strong ability to manage competing priorities while staying metrics-driven and goal-focused
Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction
Preferred
Experience helping customers adopt new tools or processes
Entrepreneurial mindset and willingness to take ownership to help the team succeed
Feedback from previous colleagues such as, 'They went above and beyond to make sure our needs were met.'
Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management
Company
Complete
Create, collaborate on, and explain compensation practices from day zero.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.5MKey Investors
AccelY Combinator
2022-08-22Seed· $4M
2022-01-05Pre Seed· $0.5M
Leadership Team
Rani S. Mavram
CEO & Co-founder
Recent News
2025-12-03
Company data provided by crunchbase