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Avis Budget Group · 6 months ago

Warranty III Analyst

379 Interpace Pkwy, Parsippany, 07054

Full-time

Onsite

Mid Level

$70K/yr - $90K/yr

Avis Budget Group is a leading provider of vehicle rental services, and they are seeking a Warranty III Analyst. The role involves researching, preparing, and processing warranty claims, negotiating with manufacturers, and providing management with analysis of trends and findings.

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Responsibilities

Leads the Telecommuters with daily work allocations and distributes all work

Provides all training and guidance

Tracks all performance of telecommuters

Analyzes and reconciles OEM payments against ABG warranty submittals to determine leakage and suggest solutions

Compiles information necessary on all Fire claims to process with OEM’s, follow up on progress and complete paperwork on OEM buybacks

Researches, prepares and processes complex manufacturer warranty claims within OEM timeline specifications

Identifies and analyzes potential after-warranty repairs

Presents information to OEM for reimbursement or negotiation

Reconciles approves and corrects (when applicable) rejected claims; Pulls Parts Return needs from OEM (KIA, Hyundai) as requested weekly and any other OEM’s on sporadic basis, creates/provides return parts labels for field locations to return said parts

Provides support to field management and technicians

Assists senior management with forecasting warranty collections for financial planning

Assists in any manufacturer reviews and audits as they occur or arise

Liaison between OEM and field when delivery damage is identified, including opening cases, filing claims, moving thru to 'buyback' stages as appropriate with direction from HQ Management

Qualification

Warranty claim preparationVehicle repair knowledgeNegotiation skillsMS Office skillsResearchAnalysis skillsTeamworkCommunication skillsOrganizational skills