Acrisure · 1 day ago
Senior Director, Systems Operations - Enterprise Platforms
Grand Rapids, MI
Full-time
Onsite
Lead/StaffAcrisure is a global fintech leader that empowers businesses with innovative solutions. The Senior Director, Systems Operations is responsible for overseeing the stability and performance of core servicing platforms and workflows, ensuring high-quality service delivery across various business lines.
Financial ServicesInsuranceInsurTech
Responsibilities
Lead daily operations and support for core platforms across all business units ensuring reliability, scalability, and business alignment
Manage SLAs, incident resolution, and change management across a diverse set of business units and international regions
Establish enterprise-wide support models and escalation protocols to ensure efficient service delivery across functions
Identify opportunities to streamline servicing workflows through digital tools, automation, and integration across insurance, title, and specialty platforms
Contribute to the design and operational readiness of self-service portals and digitally native workflows that support Acrisure’s multi-product strategy
Support AI- and automation-driven transformation efforts to reduce manual work and enhance client outcomes
Collaborate with operational and technology leads across Retail, Specialty, Title, International, and Digital business lines to align support with regional and functional needs
Drive workflow standardization and knowledge sharing across regions, while supporting localization where required by regulation or business structure
Facilitate coordination across field operations, IT, and business leadership to ensure seamless service experience regardless of geography or business unit
Manage relationships with offshore vendors and global support teams, ensuring clear work allocation, KPI tracking, and operational effectiveness
Develop and execute strategies that leverage outsourcing, offshoring, and hybrid delivery models to improve cost and service performance
Evaluate vendor performance and identify improvement opportunities or transitions where needed
Monitor and report on KPIs across system uptime, workflow completion rates, offshore productivity, and service efficiency
Use performance analytics to drive improvement plans across platforms, regions, and delivery channels
Ensure compliance with data handling standards and operational controls in support of internal and external audit needs
Qualification
Required
Experience supporting operations across different insurance sectors (e.g., P&C, Title, Specialty) or across international regulatory environments
Familiarity with platform integrations, client portal development, and workflow automation tools
Understanding of support requirements for digital-first business models and multi-product servicing environments
Exposure to technology transformation, M&A integration, or shared services scaling initiatives
Benefits
Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
A complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
Founded in 2005
10001+ employees
H1B Sponsorship
Acrisure has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Company data provided by crunchbase