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Auditoria.AI · 6 months ago

Senior Customer Success Executive

United States

Full-time

Remote

Senior Level

7+ years exp

Auditoria.AI is the leader in agentic AI solutions for corporate finance that automate business processes to accelerate finance operations and cash performance. They are seeking a Senior Customer Success Executive to manage high-value enterprise accounts, drive Net Revenue Retention, and ensure customers achieve maximum value from the platform.

Artificial Intelligence (AI)FinanceFinTechMachine LearningSaaSSoftware

Responsibilities

Increase NRR: Develop and execute success plans that maximize customer value, product adoption, and expansion opportunities (upsells and cross-sells)

Renewals & Churn Mitigation: Own the end-to-end renewal process for your portfolio, identifying risks early and deploying proactive strategies to mitigate churn

Customer Referenceability: Build trusted relationships with key customer stakeholders to drive advocacy, referenceability, and participation in marketing initiatives (case studies, testimonials, webinars, reference calls, etc.)

Strategic Account Management: Act as a strategic advisor to finance / accounting and IT stakeholders, guiding them on best practices and helping drive operational transformation

Data-Driven Engagement: Leverage customer usage data and health metrics to identify at-risk accounts and growth opportunities; lead QBRs and executive briefings

Cross-Functional Collaboration: Partner closely with Sales, Product, Marketing, and Support to deliver a seamless and value-driven customer experience

Voice of the Customer: Collect, synthesize, and share customer feedback to inform product strategy and drive continuous improvement

Qualification

Customer Success ManagementAccount ManagementFinancial OperationsData AnalysisExecutive PresencePassion for InnovationRelationship BuildingCommunication Skills