Digital Realty · 2 days ago
ServiceNow Architect
Austin, TX
Full-time
Hybrid
Senior Level
$150K/yr - $170K/yr
5+ years expDigital Realty is a leading company in data center solutions, seeking a ServiceNow Architect to design solutions for the ServiceNow platform. The role involves overseeing the architecture of large-scale enterprise applications, developing technical documentation, and collaborating with stakeholders to ensure successful implementation of ServiceNow solutions.
3D TechnologyAnalyticsData CenterDigital MediaFinanceMobileSocial Media
Responsibilities
Provide and socialize domain, architecture, and technical projects to the business
Provide strategic recommendations on technical best practices and industry trends
Analyze and estimate the time required to design, develop and implement technical solutions
Participate in business requirements meetings and provide a framework and inputs for developers to operate within
Prepare flows and workflows for overall solutions
Collaborate with business stakeholders and members of the platform team
Know end-to-end ServiceNow modules and solutions
Interface with business subject matter experts where required
Develop system documentation, including design documents, process flows, and secure development standards
Define the architecture of ServiceNow implementations and oversee their successful deployment
Host Design Authority meetings to review technical solutions for approval
Propose integration methodologies with other systems as required
Develop Visio diagrams and high/low-level designs
Manage upgrade cycles
Evangelize and implement new release functionalities to add business value
Review instance performance and propose improvements to the end-user experience
Manage all security and audit related activities compliant with a SOC 2 environment
Qualification
Required
Deep knowledge of ServiceNow solutions
5+ years' experience in an Enterprise environment with multiple integration points
5+ years' experience in the design and implementation of ServiceNow solutions
5+ years' experience in architecting and deploying large-scale ServiceNow solutions
Strong analytical skills to identify problems and recommend solutions
Excellent understanding of ITIL processes
5+ years' experience with web technologies
5+ years' experience with industry standard productivity tools (Excel, Visio etc.)
Fluent verbal and written English skills are essential
Experience collaborating with virtual teams across multiple regions
Experience using mainstream development methodologies e.g. waterfall and agile
Expert-level diagramming (Visio)
Natural communicator: Able to engage your stakeholders, colleagues, and team members in a natural way both verbal and written. You speak clearly, coherently and are persuasive. You foster an environment where people feel free to communicate
Experienced facilitator, prepare and facilitate interviews and workshops, being creative in choosing the right format to ensure stakeholder buy-in
ServiceNow – Certified Technical Architect (CTA)
ServiceNow – Certified System Administrator (CSA)
ITIL foundation
ServiceNow – Certified Implementation Specialist – (CIS-ITSM)
Preferred
Data Centre / Data Centre options experience
Experience delivering global, enterprise-wide deliverables
ServiceNow – Certified Application Developer (CAD) – (CIS-ITSM)
Benefits
Medical
Dental
Vision
Life and AD&D insurance
401k match
Disability benefits
Wellness and education benefits
Employee stock purchase plan
Paid time off
Holidays
And more.
Company
Digital Realty
Digital Realty is a data center platform, delivering customized data analysis solutions to businesses.
1001-5000 employees
H1B Sponsorship
Digital Realty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$13.92B2025-11-12Post Ipo Debt· $1.62B
2025-06-17Post Ipo Debt· $983.24M
2025-01-07Post Ipo Debt· $882.98M
Leadership Team
Matt Mercier
Chief Financial Officer
J
Jordan Sadler
Senior Vice President, Public and Private Investor Relations
Recent News
Business Insider
2026-01-06
2025-12-27
2025-12-24
Company data provided by crunchbase