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Chase · 6 months ago

Process Improvement Associate II - Business Transformation & Process Intelligence

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Entry, Mid Level

$80K/yr - $154K/yr

2+ years exp

Chase is a leading financial services firm committed to operational excellence. As a Process Improvement Associate II, you will play a crucial role in reshaping organizational strategy and operating models by utilizing business transformation, data analytics, and AI tools to drive innovative solutions and enhance operational efficiency.

BankingFinancial Services

Responsibilities

Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts

Collaborate with senior leaders to analyze and optimize processes, enhancing operational efficiency

Utilize data analytics and AI tools to drive innovative solutions and offer continuous insights for strategic improvements

Assisting in analyzing process data to identify inefficiencies and opportunities for automation

Craft compelling narratives to effectively communicate complex ideas and influence change within the organization

Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture

Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools

Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning

Develop and implement solutions that align with organizational strategy and operating models

Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges

Qualification

Business transformationData analyticsArtificial intelligence toolsProcess improvementAdvanced analytical skillsClient managementExecutive-level communicationDigital process toolsAgile methodologiesChange managementOrganizational designStrategic consultingLean Six SigmaSQLPythonRTableauPower BIPresentation skillsContinuous learningCross-functional collaboration

Required

Undergraduate degree in a related field such as Business, Engineering, or Data Science

2+ years of professional experience in business transformation, data / process analytics, or artificial intelligence implementation

Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills

Advanced analytical, systems-thinking, and problem-solving skills, with strong communication abilities

Proficiency in digital process, analytics, and AI tools

Commitment to continuous learning, including the latest trends and technologies in process improvement and AI

Experienced in creating presentations, both written and verbal, tailored for senior audiences

Preferred

Advanced degree in a related field such as Business, Engineering, or Data Science

1+ years management consulting experience

Technical skills related to data analytics tools (e.g., SQL, Python, R) and visualization tools (e.g., Tableau, Power BI)

Relevant certifications, such as Lean Six Sigma (GB, BB, MBB), CAP, Google Data Analytics Certificate, AI Engineer, ML Certification, CBPA, CBPP

Foster cross-functional collaboration to identify and implement process improvement opportunities across departments

Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change

Proven expertise or certification in Lean Six Sigma, Agile methodologies, Change Management, Organizational Design, or Strategic Consulting Engagements